Principal UX Design Researcher, Amazon Industrial Robotics

Amazon•North Reading, MA

About The Position

Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. The Principal UX Design Researcher role is responsible for defining and evaluating the customer experience for our products from the Industrial Design perspective. You will work closely with the designers, so along with your design research experience your experience as a designer, or working with designers, is required. You will work with the design team to help create and evaluate concepts by prioritizing research questions based on analysis of current knowledge, project goals, and identified risks. You will identify the best methods with consideration for timeline and resources, and you should be able to take a creative and nimble approach while weighing potential impact to data quality. You will need to understand the importance of ensuring conclusions from Design Research are reliably and adequately supported by evidence. Your data analysis will determine key findings and recommendations and when required may point to the need for additional data. You will run a broad range of research programs to help align design and experience with user needs. These programs will range in scope from large contextual investigations to focused technology evaluations. You will be expected to work on multiple or overlapping projects that could require challenging methodologies, often in multiple or international locations, and often working with outside suppliers of research. The ideal candidate will have excellent communication skills and the ability to translate data and findings into compelling written presentations and useful design inspiration. You will also act as a liaison to the Product Management, Digital User Experience, and Marketing groups in order to collaborate and coordinate our design research with the research other groups are doing. The goal is to leverage ours and other group’s findings in combining design research, traditional market research, and business requirements into defining compelling and successful digital hardware product experiences.

Requirements

Experience in quantitative and qualitative research
Bachelor's degree
Expert in User-Centered Design methodologies, including need finding interviews, contextual inquiry, heuristic analyses, user testing, and iterative design cycles.
Proven experience scoping and leading research programs, teams and vendors.
Experience working closely with Industrial Design and Interaction Design disciplines.
Human-Computer Interaction (HCI, or equivalent) research expertise in Social and Cognitive Sciences, applied to studying how people interact through and with computers and new devices.
Exceptional presentation, communication and collaboration skills including proficiency in Microsoft Office products Power Point and Word

Nice To Haves

Knowledge of Adobe Photoshop, Illustrator, InDesign, Flash, and other design tools at an advanced level
Master's degree or above in an advanced technical degree field
Experience in Human Factor/Ergonomic design and test methodologies

Responsibilities

Defining and evaluating the customer experience for our products from the Industrial Design perspective.
Work with the design team to help create and evaluate concepts by prioritizing research questions based on analysis of current knowledge, project goals, and identified risks.
Identify the best methods with consideration for timeline and resources, and you should be able to take a creative and nimble approach while weighing potential impact to data quality.
Ensure conclusions from Design Research are reliably and adequately supported by evidence.
Data analysis will determine key findings and recommendations and when required may point to the need for additional data.
Run a broad range of research programs to help align design and experience with user needs.
Translate data and findings into compelling written presentations and useful design inspiration.
Act as a liaison to the Product Management, Digital User Experience, and Marketing groups in order to collaborate and coordinate our design research with the research other groups are doing.