Principal User Experience Designer

Fidelity Investments•Boston, MA

55d•$107,000 - $216,000•Hybrid

About The Position

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It's a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. Principal UX Designers typically: Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching Partner with the product owner to help inform product strategy Work across the organization to drive consistent customer experiences Contribute to the culture of the UXD group Coach and mentor junior designers across the group Provide design and product thought leadership Note: Fidelity is not providing immigration sponsorship for this position This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity's User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Requirements

7+ years of UX or related experience is preferred
A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
Experience working on agile teams delivering value in digital products preferred
Experience running and/or using research to support evidence-focused design decisions preferred
A digital portfolio we can review online is required
An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
Ability to design across all channels including web, native, and automated
Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
A foundation of development knowledge, both web and mobile
Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
Partnering with user research to understand the customer problems to tackle
Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
An unwavering curiosity to ask why
Design brings you happiness

Responsibilities

Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
Partner with the product owner to help inform product strategy
Work across the organization to drive consistent customer experiences
Contribute to the culture of the UXD group
Coach and mentor junior designers across the group
Provide design and product thought leadership

Benefits

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

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