Principal User Experience Designer
About The Position
Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It's a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. Principal UX Designers typically: Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching Partner with the product owner to help inform product strategy Work across the organization to drive consistent customer experiences Contribute to the culture of the UXD group Coach and mentor junior designers across the group Provide design and product thought leadership Note: Fidelity is not providing immigration sponsorship for this position This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity's User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.
Requirements
- 7+ years of UX or related experience is preferred
- A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
- Experience working on agile teams delivering value in digital products preferred
- Experience running and/or using research to support evidence-focused design decisions preferred
- A digital portfolio we can review online is required
- An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
- Ability to design across all channels including web, native, and automated
- Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
- A foundation of development knowledge, both web and mobile
- Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
- Partnering with user research to understand the customer problems to tackle
- Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
- An unwavering curiosity to ask why
- Design brings you happiness
Responsibilities
- Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
- Partner with the product owner to help inform product strategy
- Work across the organization to drive consistent customer experiences
- Contribute to the culture of the UXD group
- Coach and mentor junior designers across the group
- Provide design and product thought leadership
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Number of Employees
5,001-10,000 employees
