Principal TPM, Zappos & Shopbop

Amazon • Madison, WI

117d • $159,300 - $275,300

About The Position

Zappos is looking for a Principal Program Technical Manager (TPM) to revolutionize how F2 Subsidiary (Zappos & Shopbop) Tech teams rapidly produce innovative customer experiences by incorporating AI tools & agentic capabilities. As a Principal TPM reporting to Zappos & Shopbop’s CTO, you will be an agent of change for how our organization delivers results while embracing new ways of operating. You will dive deep to develop broad-reaching plans, influence overall approach, and guide organization-wide roadmaps and allocation of resources. Beyond this charter, you will own technical programs and cross-functional initiatives, self-identifying where you can have the largest impact. As an organization leader, you will see around corners, ensuring the right people/partners and organizational structure is in place to facilitate long-term success. You will identify missing mechanisms and influence broadly to create or improve them, operating as an exemplary practitioner. Your actions will be felt by Zappos customers and beyond.

Requirements

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Responsibilities

• Operate as a Think Big leader and a product/program manager, diving deep to connect technical and non-technical teams.
• Create alignment through crisp, clear written and verbal communication that is consumable by engineers/scientists, PMs & business partners, and leaders up to Zappos & Shopbop’s CEO and Amazon VPs.
• Obsess over and innovate for customers; working independently or with business partners to define requirements for new projects and drive them to completion.
• Work with customer-obsessed teams to design long-term solutions that delight customers and solve hard business problems.
• Use data, customer anecdotes, and your own technical/business judgement to expedite decision making, manage risks, communicate and resolve issues, make technical or business trade-offs, and drive projects to completion.

Benefits

• Medical, financial, and/or other benefits
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior