Principal Threat Response & Customer Experience Architect

Microsoft•Redmond, WA

11d

About The Position

As a member of the Microsoft Threat Protection Security Research (MTP-R) Team, you’ll be joining a diverse global community of engineers, program managers, data scientists, security researchers, and threat hunters. The evolution of the threat landscape - driven by machine-speed innovation - demands that we move beyond incremental improvement. Attackers now leverage AI not just as an assistant, but as the engine of entire campaigns, automating infrastructure, interpreting threat intel, crafting personalized phishing, and exploiting both cloud and on-prem environments with unprecedented agility. As we transition into the GenAI era, our vision for Security must be transformative - integrating human expertise with autonomous AI agents to drive rapid detection, automate response, and continuously improve protection. We are looking for a transformational focused Principal Threat Response & Customer Experience Architect that will help us shape our protection value story in every customer interaction. This team is accountable for creating and driving customer engagement and response programs across the entire MTP suite as part of our end-to-end protection value. You will work on driving transformation in our Threat Response and customer engagement process with the mission to reimagine how we engage with customers to deliver unified, impactful, and delightful security experiences. This is a critical role at the intersection of technology, operations, and customer experience.

Requirements

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years of experience leading cross‑functional team projects, including alignment across globally distributed teams and complex organizational structures.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
3+ years of experience driving large, multi‑team programs in security, cloud, or enterprise software domains.
3+ years of experience working with cybersecurity, threat protection, or enterprise security platforms, contributing to protection, detection, or response initiatives.
Experience communicating complex technical concepts to diverse stakeholder groups in clear, accessible, inclusive ways.

Responsibilities

Architect and communicate a clear, inclusive protection value story that connects MTP capabilities to customer outcomes.
Lead proactive and reactive threat response programs that support customers with consistent, high‑quality experiences.
Design and evolve unified threat workflows that empower humans and AI agents to work together effectively.
Drive cross‑team alignment across engineering, research, data science, and customer‑facing groups to streamline protection efforts.
Identify friction points in threat workflows and partner with teams to reduce manual effort and accelerate response.
Establish transparent metrics, feedback loops, and learning systems that continuously improve protection impact.
Translate complex threat intelligence, detections, and research into accessible guidance for customers and field teams.
Champion customer perspectives, ensuring insights inform product direction, threat research, and operational decisions.
Support readiness, enablement, and documentation that help global teams deliver inclusive, consistent MTP experiences.
Contribute to building autonomous security capabilities that strengthen protection across diverse cloud and on‑prem environments.