Principal, Technology Operations - Crossborder

Walmart • Bentonville, AR

10d • $90,000 - $180,000 • Onsite

About The Position

Position Summary... Role Summary (About the Business) The Walmart US eCommerce cross border team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers. You will play a critical role in expanding the breadth and relevance of products available to Walmart customers. This role will partner closely with Product, Engineering, Analytics, and Business teams to identify opportunities, improve the end-to-end customer experience, and scale selection in a sustainable way. You will help define and execute a multi-year strategy that accelerates growth while maintaining Walmart’s standards for trust, value, and quality. In this role you will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to the product roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams internally or externally to put solutions in place that will achieve the desired outcomes. You’ll apply your business acumen and analytical mindset to separate signal from noise and provide sellers a roadmap to win on our platform. You will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management, strategy, merchant technology, retail merchandising, supply chain & analytics. What you'll do... Position Summary The Principal, Tech Ops – Cross Border will lead operational execution for Walmart’s cross border programs in several countries. This position is responsible for defining and driving a multi-year business strategy to expand marketplace globally to other countries aligned with customer needs and company priorities. You will partner with business development teams to onboard sellers and expand inventory. The role requires strong analytical skills, industry expertise, and a passion for global eCommerce.

Requirements

• Strategic thinking and ability to translate data insights into actionable plans.
• Strong analytical and problem-solving skills with proficiency in Excel and Tableau.
• Experience in eCommerce operations and familiarity with global marketplaces.
• Ability to work cross-functionally and influence stakeholders in a fast-paced environment.
• Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field.
• 7+ years of experience in eCommerce operations, with at least 2 years in cross-border or international eCommerce.
• Proven ability to analyze large datasets and develop actionable insights.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Experience with global ecommerce leading PNL for a country
• Knowledge of international logistics, fulfillment, and export compliance.
• Familiarity with industry research and market trend analysis.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Anchor business reviews at weekly, monthly and quarterly cadence
• Define market-specific priorities, write BRDs and bridge between business and product teams
• Perform analyses, build actionable bridges to meet goals and drive execution
• Own and manage the program PnL
• Define program priorities and drive stakeholder alignment across different pods
• Differentiate head inventory (high-selling items) from tail inventory unique to each country.
• Use industry research, analyst reports, and market data to understand buying patterns across countries.
• Build dashboards and reports in Excel and Tableau to track performance and opportunities.
• Influence cross-functional stakeholders and senior leadership to align on strategy, trade-offs, and execution plans.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level