Principal Technology Engineer - Workplace Technology, Field Agencies

Guardian Life • New York, NY

271d • $116,350 - $191,155

About The Position

As a Principal Technology Engineer your role will be to advance the Guardian Workplace, Communications and Collaboration capabilities and platforms for our Agencies & Producers partners. As a field advocate your goal is to ensure agency/field can connect & transact more seamlessly leveraging Guardian approved technologies. The ideal candidate will layout the Workplace overall architecture for our field partners and solicit feedback from our distribution (HO) and field/agencies partners, identify gaps, collaborate on feasible options with technology owners, gain buy in from stakeholders, implement solutions/capabilities & encourage/support adoption. You will work in deep partnership with our messaging, workplace, helpdesk, cybersecurity and supporting field technology teams to define a roadmap and work with the impacted teams to prioritize and enhance field workplace tools. You are A self-starter who is fueled by collaboration, likes working with salespeople, able to transform conceptual thinking into executable insights who thrives in partnering across the company with all business areas to deliver workplace technical solutions for our field & agency partners. Someone with a solid understanding of technology related to and supporting Microsoft technologies with a focus on the collaboration, communication and productivity tools. Someone that is detail oriented and organized to successfully communicate results. Someone that can execute by demonstrating solid focus and determination to overcome obstacles and get results. You will Maximize the capabilities that Guardian already has access to, to promote, encourage adoption, in the field and agencies (i.e.: Microsoft, etc.) as “value add”. Facilitate feedback from field members on existing workplace tools, identify trends, areas that we can tune or influence vendors and work towards continuous improvements for field experience. Research and assist with implementation of new technologies and solutions that can improve the efficiency and security of the Windows collaboration environment for the field. Provide technical expertise and support for Microsoft-related issues, including troubleshooting, root cause analysis, and problem resolution. Collaborate with technical leads to develop new and existing solutions targeting cloud and mobile platforms for field workplace. Research, analyze design, propose and deliver solutions that are appropriate for the workplace. Assist and shepherd new technology field requests - ensure a comprehensive list of “approved” field technology requests are maintained and business/technology owners are identified. Understand current market trends to maintain product service catalogue and Roadmaps. Understand vendor's technology solution roadmaps. Assist, as needed, the cyber lead with CDM setups and changes. Maintain the architectural runway for the workplace by creating an architectural vision and roadmaps for Guardian teams with the sole purpose of supporting our Field & Agency distribution arms.

Requirements

• Bachelor's degree in computer science, information systems, computer engineering, Systems Analyst or related field or equivalent work experience.
• Deep understanding of workplace and messaging technologies.
• Experience working with field/sales personnel is a plus.
• In-depth knowledge of Windows 11 and other Microsoft operating systems.
• Knowledge of Active Directory, Group Policy, and related technologies.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to delivering high-quality work.
• At least 5 years of experience in managing and securing Windows servers.
• Knowledge of multiple technologies including Microsoft, Zoom, Hearsay, Microsoft Azure, Microsoft 365, Cloud services (AWS/Azure), Mac/PC, and mobile.

Responsibilities

• Advance the Guardian Workplace, Communications and Collaboration capabilities and platforms for Agencies & Producers partners.
• Ensure agency/field can connect & transact more seamlessly leveraging Guardian approved technologies.
• Layout the Workplace overall architecture for field partners.
• Solicit feedback from distribution and field/agencies partners.
• Identify gaps and collaborate on feasible options with technology owners.
• Gain buy-in from stakeholders and implement solutions/capabilities.
• Encourage/support adoption of workplace tools.
• Work in partnership with messaging, workplace, helpdesk, cybersecurity and supporting field technology teams.
• Define a roadmap and prioritize enhancements for field workplace tools.
• Maximize existing capabilities to promote and encourage adoption in the field.
• Facilitate feedback from field members on existing workplace tools.
• Research and assist with implementation of new technologies and solutions.
• Provide technical expertise and support for Microsoft-related issues.
• Collaborate with technical leads to develop solutions targeting cloud and mobile platforms.
• Research, analyze design, propose and deliver appropriate solutions for the workplace.
• Maintain a comprehensive list of approved field technology requests.
• Understand current market trends to maintain product service catalogue and roadmaps.
• Assist with CDM setups and changes as needed.
• Create architectural vision and roadmaps for Guardian teams.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree