Principal Technician (Digital Collaboration)

NATO • Norfolk, NY

1d • Onsite

About The Position

Based in Norfolk, VA you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NCIA CIS Support Unit (CSU) Norfolk which enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AoR).
We are looking for a driven and enthusiastic Principal Technician (Digital Collaboration) who will take on the following roles and responsibilities:

Requirements

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Strong experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).
• Strong experience of troubleshooting and providing end users' support.
• Excellent solving and communication skills.
• Experience in leading small teams.
• Cisco Certified Network Associate (CCNA) Certified.
• Fluency in English, both written and spoken.

Nice To Haves

• VTC-related certifications will be a plus.
• Knowledge of NATO responsibilities and organization will be an advantage.

Responsibilities

• Responsible for the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements
• Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs
• Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services
• Liaise with the Agency’s VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency’s gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies
• Function as the CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR)
• Liaise with NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer , whenever required to update or replace obsolete subsystems
• Function as the NCIA point of presence in N. America for all VTC and A/V services including the supporting the management of industry contracts
• Responsible for ensuring that VTC and A/V inputs are accurately reflected in budget, project and program developments and submissions
• Be the subject matter expert for all VTC and A/V matters including the development of courses of action and applicable risk assessment

Benefits

• Genuinely meaningful work as part of the most successful alliance in history
• 5 year contract with competitive tax-free salary and household and children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• NATO Pension Scheme
• Development programs such as professional training, wellbeing, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees