Principal Technical Support Engineer - Oracle Exadata Cloud Services

Oracle

85d

About The Position

As a Principal Support Engineer in Oracle’s Support organization, you’ll be at the forefront of solving some of our most complex customer challenges. Acting as both a trusted advisor and technical expert, you’ll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you’ll be called upon to troubleshoot, innovate, and guide customers through critical issues—helping them achieve success on some of Oracle’s most powerful technologies.

Requirements

• 7+ years with Oracle Core products or 8+ years with Applications products.
• Hands-on experience with Exadata implementations and large-scale database management systems.
• Strong understanding of ASM and RAC architectures, clustering technologies, and OCI fundamentals.
• Proficiency in Unix, Linux, and/or Windows operating systems.
• Programming and troubleshooting skills in C, C++ (additional scripting/automation experience is a plus).
• Hardware debugging and Oracle diagnostic tool expertise.
• A Bachelor’s degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience).

Responsibilities

• Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice.
• Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration.
• Leverage your knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features to design solutions and avoid future issues.
• Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability.
• Develop and apply automated tools, diagnostics, and instrumentation to identify and resolve issues faster.
• Partner with internal teams, mentoring colleagues, and contributing to Oracle’s growing knowledge base to drive innovation and continuous improvement.
• Balance proactive problem avoidance with reactive troubleshooting to ensure the highest levels of customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees