Principal Technical Program Manager

Visa•Austin, TX

4d•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. We are seeking a Principal Technical Program Manager (Senior Director‑level IC) to join the Payment Products Development PMO, supporting Global Sales and Commercial Operations. This is a senior, hands‑on leadership role responsible for driving an enterprise‑wide portfolio of complex, cross‑functional programs spanning business, product, and technology. Operating with a high degree of autonomy, this role leads through influence, serving as a trusted partner to senior and executive stakeholders. The Principal Technical Program Manager (PTPM) applies strong technical, strategic, and operational judgment to navigate ambiguity, optimize delivery outcomes, and establish scalable program management best practices across the organization. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Nice To Haves

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
12+ years of experience with a bachelor’s degree, 10+ years with an advanced degree (Master’s, MBA, JD, MD), or 5+ years with a PhD.
Extensive experience leading large scale enterprise SaaS programs and projects as a Principal Technical Program Manager within a centralized Portfolio/Program/Project organization.
Experience partnering with C level or VP level stakeholders in highly matrixed organizations.
Proven success as a senior individual contributor, independently managing ambiguity and driving outcomes.
Experience leveraging GenAI, automation, and advanced tooling to enhance execution and reporting.
Demonstrated experience designing, implementing, and scaling enterprise-level PTPM operating models and best practices, including the definition of long‑term program roadmaps, stakeholder and communication frameworks, multi‑million‑dollar budget management, and the establishment of company‑wide accountability and compliance mechanisms.
Strong executive communication, technical depth, and program governance expertise, including risk, dependency, and change management.
Demonstrated ability to influence product and platform strategy without direct authority.

Responsibilities

Enterprise Portfolio Ownership & Delivery Lead end‑to-end planning and execution of a multi‑program enterprise portfolio, ensuring alignment with strategic objectives.
Proactively manage dependencies, risks, and change, minimizing delivery and organizational impact.
Champion continuous improvement and PTPM/TPM best practices across programs and teams.
Executive Communication & Stakeholder Leadership Deliver clear, concise executive‑level status updates and reporting, consolidating complex, multi‑source inputs.
Tailor communications for diverse audiences, proactively engaging stakeholders to minimize escalations.
Drive meeting effectiveness and decision alignment by establishing context and influencing outcomes.
Program & Project Governance, Compliance, Metrics & Risk Management Develop and maintain high‑quality governance artifacts, compliance, metrics, and reporting standards.
Use data‑driven insights to assess progress, present options and trade-offs, and influence decisions.
Anticipate and mitigate risks and issues, adapting plans to evolving priorities.
Technical & Strategic Leadership Apply deep technical expertise to solve complex cross-domain challenges and align product, platform, and engineering teams.
Influence product roadmap prioritization and strategic alignment based on business and technical considerations.
Lead large‑scale SaaS initiatives, leveraging multiple platforms, GenAI, automation, and tooling to improve delivery efficiency.
Culture, Mentorship & Continuous Improvement Foster a mentoring and coaching mindset, supporting the development of junior TPMs and cross-functional partners.
Promote a culture of learning, curiosity, and continuous improvement through knowledge sharing.
Actively pursue and apply new tools, techniques, and learnings to evolve delivery models and strategy.