Principal Technical Program Manager

Microsoft

6h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The CE&S Customer Experience Architecture (CXA) team is dedicated to applying our technical depth and subject matter expertise to deliver keystone innovations that transform customer experience and accelerate business value. The CXA Architecture Programs, Strategy & Execution (APSE) team drives strategic, cross-functional customer architecture cloud program initiatives that drive business impact through collaboration, technical depth, and operational rigor. By aligning with customer experience goals and Microsoft priorities, we ensure quality execution, transparent engagement with stakeholders, and timely delivery of durable innovation.

As the Principal Technical Program Manager in CE&S CX Architecture team, you will drive critical engineering focused rhythms as part of our commitment to customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree AND 6+ years experience in engineering, technical product/technical program management, data analysis, or technical product development
• OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team technical or technology programs.
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice To Haves

• Bachelor's Degree AND 10+ years experience in engineering, technical product/technical program management, data analysis,
• OR technical product development
• OR equivalent experience.
• 8+ years of experience managing cross-functional and/or cross-team technical or technology programs.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Responsibilities

• You will serve as technical program manager supporting cross-company initiative.
• You will create relationships with stakeholders and executives to drive strategy, orchestration and integration efforts across program initiatives.
• You will provide technical oversight in development of initiative tracking and execution against roadmap.
• You will track initiative governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility).
• You will be a partner with Software and Hardware Engineering to implement complex technical solutions across feature areas. You’ll also give key stakeholders data-driven recommendations based on identified risks.
• You’ll author success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You’ll coordinate and ensure alignment across the business.
• You will develop and deliver on roadmaps for multiple feature groups across divisions, track project schedules, drive development of staging and implementation plans, and manage governance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees