Principal Technical Program Manager

Oracle•Seattle, WA

About The Position

The Strategic Customers, Engineering team at OCI is tasked with managing the relationships with some of our most significant customers, who are the key drivers of our revenue. These clients are not merely customers but vital partners in our business, as they operate their enterprises on our robust and reliable cloud platform. You’ll work closely with OCI’s strategic customers in APAC region, and their account engineering and TPM teams, for both Cloud Native and AI Infra use cases, to deeply understand their business goals and requirements, translate both technical and non-technical needs into clear priorities, and drive adoption and growth. Supporting the APAC SCE team for customers’ NPI, tech support needs and feature requests involving deep collaboration with OCI compute, network, storage and other service teams. Facilitate customer meetings between customers and OCI service teams and drive outcome. Proactively surface dependencies, risks, and trade-offs early, engage with the right functional teams to resolve blockers, and ensure what we deliver meets customer expectations for usability, performance, reliability, and scalability. Take ownership of assigned product and project management, from initiation to completion, including pulling in the right functional teams, setting plans and tracking progress, leadership reporting and handle escalations where applicable.

Requirements

Bachelor's Degree AND 8-10+ years' experience in technical program management, technical account management, OR equivalent experience.
Display a demonstrated ability to think broadly and strategically.
A strong sense of ownership and to have robust collaborative skills.
Maturity, analytical skills, and leadership skills.
It's not just about getting things done, but about doing them in a way that respects and values the contributions of all team members.
Negotiation/influence skills.
This role also requires exceptional communication and influence
Work well with senior leadership (from engineering to business) to drive results for core business initiatives.
Work well in ambiguity to dive into a problem and create a solution.

Nice To Haves

Technical expertise in cloud infrastructure services.
GPU and AI infra are strong plus.
Knowledge of technical program management for IT and Cloud Infra projects.
Understanding of Data Center and/or AI (Artificial Intelligence) infrastructure.
Ability to communicate technical issues clearly to a diverse audience.
Ability to build and maintain healthy rapport with customer
Should have proactive, problem solving mindset

Responsibilities

Supporting the APAC SCE team for customers’ NPI, tech support needs and feature requests involving deep collaboration with OCI compute, network, storage and other service teams.
Facilitate customer meetings between customers and OCI service teams and drive outcome.
Proactively surface dependencies, risks, and trade-offs early, engage with the right functional teams to resolve blockers, and ensure what we deliver meets customer expectations for usability, performance, reliability, and scalability.
Take ownership of assigned product and project management, from initiation to completion, including pulling in the right functional teams, setting plans and tracking progress, leadership reporting and handle escalations where applicable.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance