Principal Technical Program Manager

Microsoft-posted 2 months ago
$139,900 - $274,800/Yr
Full-time • Senior
Mountain View, CA
Professional, Scientific, and Technical Services
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Microsoft Silicon Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's 'Intelligent Cloud' mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission. Our team is creative and resourceful; we value growth and learning. We want to amplify your abilities so you can do your best work. Join us, and together we will turn groundbreaking hardware designs into reality! We are looking for a Principal Technical Program Manager to join our team!

  • Shape and execute long-term strategies that align operational activities with broader organizational goals and customer expectations.
  • Partner with cross-functional leaders to prioritize initiatives and scale capabilities.
  • Develop and refine scalable frameworks and workflows, driving process excellence, automation, and continuous improvement to ensure consistent support quality, operational efficiency, and alignment with business objectives.
  • Design and oversee advanced performance measurement frameworks.
  • Translate operational data into actionable insights that guide strategic decision-making, improve efficiency, and track business impact.
  • Anticipate and resolve technical and process challenges across support frameworks.
  • Enable seamless execution through innovative solutions, automation, and integration of AI-powered capabilities.
  • Partner with senior stakeholders to streamline workflows, align on priorities, and drive organizational effectiveness across teams.
  • Identify data gaps and implement robust analytics pipelines to inform decisions, uncover trends, and proactively optimize operations.
  • Foster a culture of experimentation and continuous learning by applying AI and automation to accelerate root-cause analysis, unlock efficiencies, and propose pragmatic tradeoffs/workarounds that unblock teams and drive outcomes.
  • Doctorate in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 3+ years technical engineering experience OR Master's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 6+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 8+ years technical engineering experience OR equivalent experience.
  • 5+ years experience managing cross-functional and/or cross-team projects.
  • 5+ years experience driving an org strategy with complex dependencies and at a large scale though directly influencing a team of TPMs with diverse domain expertise.
  • 3+ years of experience in large-scale Silicon Engineering organizations, with hands-on expertise across silicon engineering disciplines (such as Silicon Operations, Infrastructure, CAD, or Data Analytics), and supporting CRM platforms.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Hands-on experience with support CRM platforms (e.g., Halo, Salesforce, ServiceNow, or equivalent), including workflow design, ticket lifecycle management, and performance monitoring.
  • Solid understanding of AI/ML methodologies (NLP, predictive analytics, automation frameworks) and their application to support management and operations optimization.
  • Data and analytics orientation, with proficiency in leveraging metrics, dashboards, and reporting tools to drive strategic improvements.
  • Knowledge of silicon development lifecycles, EDA tools, or semiconductor workflows.
  • Ability to translate operational challenges into scalable strategies that align with broader business and engineering goals.
  • Experience in driving clarity from ambiguity, partnering with senior stakeholders across engineering, operations, and business teams to align priorities and drive organizational impact.
  • Skilled at balancing strategic foresight with technical depth, ensuring decisions are both visionary and execution-ready.
  • Analytical & structured thinker: can break down complexity, prioritize effectively, and deliver clarity in ambiguous environments.
  • Innovative problem-solver: embraces AI and new tools to unlock efficiencies and accelerate outcomes.
  • Collaborative leader: builds trust across teams, influences without authority, and drives cross-functional alignment.
  • Outcome-driven & resilient: thrives under pressure, maintains focus on impact, and continuously seeks improvements.
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
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