Principal Technical Program Manager, Search Customer Experience

$159,300 - $275,300/Yr

Amazon - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Principal Technical Program Manager for Search Customer Experience at Amazon is responsible for enhancing the customer-facing search features across various devices. This role involves leveraging customer research and behavior analysis to develop and test new features, utilizing machine learning and large language models to create personalized shopping experiences. The TPM will manage cross-organizational projects, align various teams, and advocate for customer needs while balancing operational resilience with speed of delivery.

Responsibilities

• Manage projects with cross-organizational dependencies to improve Search Customer Experience.
• Partner with multiple teams to deliver significant enhancements to the search features.
• Understand and evolve the architecture of current search systems for better experimentation and launches.
• Align product, design, science, and engineering teams towards effective delivery mechanisms.
• Present strategic documents to senior leadership, advocating for customer needs.

Requirements

• 7+ years of technical product or program management experience.
• 10+ years of experience working directly with engineering teams.
• 5+ years of software development experience.
• Experience managing programs across cross-functional teams and coordinating release schedules.

Nice-to-haves

• 8+ years of hands-on experience managing complex technology projects.
• Experience in building sustainable processes across cross-functional teams.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments as part of total compensation package.
• Full range of medical, financial, and other benefits.