Principal Technical Program Manager (OCI) - Japanese/English

Oracle•Seattle, WA

About The Position

The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Principal Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. Work is non-routine and exceptionally complex, involving the application of advanced technical and business skills in this area of specialization. Leading contributor individually and as a team member, providing direction to others. This role requires experiences working within or alongside product management, thought leadership skills, and strong business judgment. Candidates must currently live in the United States Pacific Time Zone (West Coast) and posses fluency in both English and Japanese, including written and verbal communications skills in each language: English Japanese

Requirements

10+ years’ experience developing and implementing strategy, then executing against, large cross cutting programs that directly impact customer success.
Native / Bilingual, or Professional Proficiency in English and Japanese.
You display a demonstrated ability to think broadly and strategically.
You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy.
You exemplify maturity and judgment, and possess advanced problem solving, negotiation/influence, analytical, and leadership skills.
You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives.
You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution.

Nice To Haves

MBA or Master degree in a technical subject area.
Hands-on experience with enterprise technical account management.
Technical domain knowledge of public cloud technologies and/or distributed systems.

Responsibilities

Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
Display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers.
Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business.
Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives.
Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
Perform proactive scope and risk management.
Lead complex account planning and reviews.
Often takes a project/program lead role.
Provide leadership and expertise in the development of new products, services and processes.
Lead initiatives for organizational process improvement and tool development.
Contribute to the organization at a regional level to drive regional and global strategy execution.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance