Nordstrom-posted 4 months ago
$191,000 - $297,000/Yr
Full-time • Senior
Seattle, WA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

We're seeking a Principal Technical Program Manager (TPM) to lead high-impact, cross-functional initiatives that elevate the fashion shopping experience and accelerate speed-to-market. In this pivotal role, you'll own end-to-end program strategy—partnering with teams across business, product, engineering, store operations, and external vendors to deliver scalable omni-channel solutions. Your work will shape the way customers discover, shop, and engage with our brand. The ideal candidate thrives in a fast-paced, style-driven environment and embraces ambiguity with confidence. You're energized by fashion trends and customer insights, with a bias for action and a sharp eye for opportunity. Comfortable exploring uncharted spaces, you dive deep into data to align digital and retail strategies with business goals. You'll collaborate with senior leaders across functions—from design to merchandising to tech—balancing priorities and driving timely execution of initiatives that elevate the customer experience and shape the future of fashion retail. If you're passionate about transforming fashion retail through innovative solutions and creating seamless, trend-driven shopping experiences, we'd love to connect with you.

  • Lead large-scale, high-impact, cross-functional programs from ideation through delivery, aligning business goals with technical execution across the customer experience platform.
  • Partner with senior leaders across business product and tech domains to align on priorities.
  • Influence teams with transparency and clarity, even without direct authority.
  • Translate high-level business goals into technical execution plans.
  • Advocate for scalable architecture, platform modularity, and system resiliency.
  • Utilize observability tools like New Relic, Splunk, and Quantum Metric for issue detection and resolution.
  • Deeply understand system health, user behavior, and performance bottlenecks to proactively guide teams.
  • Leverage analytics, customer insights, and performance metrics to make informed program decisions.
  • Establish feedback loops to continuously optimize tech stacks and experiences.
  • Anticipate and mitigate potential risks and bottlenecks early.
  • Coordinate across engineering, product, and external teams to manage complex dependencies.
  • A minimum of 10 years of experience in Technical Program Management with a proven track record of leading large-scale programs and initiatives.
  • Bachelor's degree in information technology, Computer Science, Data Science or related experience required.
  • Proven track record in defining and driving strategic program roadmaps, with the ability to shape and communicate a compelling vision for future product evolution and delivery.
  • Ability to manage the entire product lifecycle from concept through launch and beyond.
  • Experience with feature delivery and making tradeoffs of a product, demonstrating an adeptness at balancing product requirements, user needs, and technical constraints.
  • Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and recommendations and drive actions.
  • Excellent communication and leadership skills, effectively articulating ideas to technical and non-technical stakeholders and leading cross-functional teams towards common goals.
  • Experience in leading and mentoring a team of business, product, engineering and program or related roles, fostering a culture of innovation and accountability.
  • Familiarity with the latest trends and technologies in customer experience domain, with the ability to leverage technology to solve complex problems and improve customer experience.
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k
  • PTO accruals
  • Holidays
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