Principal Technical Program Manager - Community & Learning

Atlassian • Mountain View, CA

1d

About The Position

Empowering customers to learn, connect, and thrive in the Atlassian ecosystem is one of our top strategic priorities. As a Principal Technical Program Manager in the Community and Learning organization, you will play a pivotal role in shaping the future of how customers and champions connect, skill up, and adopt with Atlassian’s products. You’ll lead the transformation of our learning and community experiences into an intelligent, unified, and scalable platform, connecting millions of users to personalized learning paths, AI-powered knowledge discovery, and peer-to-peer engagement opportunities. This is a high-impact role at the intersection of product, platform, and customer experience, driving Atlassian’s mission to help every team unleash their potential.

Requirements

• 10+ years of experience designing and building enterprise-grade platforms and systems, with expertise in cloud, data, ecosystem, or experience platforms.
• Deep understanding of Community platforms and the latest in AI/ML technologies.
• A strong drive for product design and delivery, with the ability to balance strategic vision and technical execution.
• Proven ability to influence and align leaders across multiple functions, with exceptional executive presence.
• Outstanding communication, collaboration, and leadership skills.
• Thrive in a fast-paced, dynamic environment, managing multiple projects and priorities with resilience and enthusiasm.

Responsibilities

• Take end-to-end ownership of complex, cross-company initiatives that shape the next-generation Atlassian Learning Platform and Community ecosystem—from design to launch and continuous improvement.
• Partner with engineering and design leaders to define platform architectures that deliver rich, personalized learning and community experiences at global scale.
• Establish success metrics for customer engagement, learning adoption, and satisfaction. Identify friction points across learning journeys and drive data-informed solutions to improve discoverability, completion, and retention.
• Work across Product, Engineering, Customer Success, Marketing, and Data Science to align investments, drive platform integrations, and amplify the impact of learning and community initiatives.
• Bring empathy and insight into how users learn, connect, and solve problems. Ensure that community and learning touchpoints are frictionless, personalized, and outcome-oriented for every customer.
• Serve as a subject matter expert on AI-driven learning experiences, self-service enablement, and community engagement strategies that scale human connection through technology.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees