Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program, researching, owning and defining how customers best consume change management communications from AWS. You will work directly with different customer persona's to define requirements for each vertical/industry and feed these requirements back as requirements for AWS Health and our internal communications processes. You will partner with AWS Sales Marketing and Global Services (Enterprise Support, Sales) to understand their needs to support customers. You will create scalable long term mechanisms to drive change and make leaders aware of emerging needs.