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The Customer Service Concessions and CAP Tech team is looking for a Principal Technical Program Manager (TPM) to help build and shape the Concessions and Abuse prevention technology solutions for Amazon Customer Service. This role requires close collaboration with business owners and product managers across the organization to define strategy, requirements, and timelines, as well as leading different technical teams through design, delivery, management, and support. The role demands a very high level of deep dive and an inherent bias for action towards solving complex problems. This position involves regular communication with senior management on roadmaps, progress, risks, and change control. Cross-team coordination, project management, and executive presentation skills are essential. In this role, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical bar. You will guide both strategy and tactical decision-making to deliver complex cross-team programs, as well as partner with program managers to help support strategic deliverables while working with engineering to support important technical efforts. The role requires constant balance between long term product vision and addressing immediate needs, driving an incremental approach that is metrics and data-driven. You will need to communicate effectively with senior tech and non-tech leaders across organizations on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators.
