Principal Technical Program Manager - AI for Member Systems (AIMS)

Netflix

3d•$230,000 - $960,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Opportunity Netflix is redefining how over 270 million members discover and connect with stories they love. At the heart of this transformation is the AI for Member Systems (AIMS) organization, responsible for developing and operating the AI systems powering recommendations, personalization, search, and discovery across the Netflix service at Member scale. AIMS is a team of world-class AI researchers and engineers, delivering production models—including those powered by Generative AI and Large Language Models (LLMs). As the scope and impact of this work grows, we are seeking a Principal Technical Program Manager (L7) to act as a strategic partner to AIMS leadership. In this role, you will help define vision and OKRs, shape the roadmap, drive cross-company collaboration, and ensure that high-impact AI initiatives are successfully delivered to Netflix members.

Requirements

10+ years leading complex, cross-functional technical programs in product, Engineering, platform, AI/ML, or related engineering organizations, with experience as a strategic partner to senior executives and leaders.
2–3+ years working with AI or GenAI initiatives, collaborating with research, data science, or engineering teams. Comfortable engaging in technical discussions.
Ability to connect high-level company goals to a clear AI roadmap and concrete programs. Comfortable navigating ambiguity and shaping direction.
Proven success aligning product, engineering, research, and business partners around shared goals. Able to influence senior leaders without formal authority.
Experience establishing and evolving operating rhythms, processes, and tools to help organizations execute effectively on complex, multi-year initiatives.
Skilled at communicating with clarity and energy to diverse audiences, simplifying complex topics, framing trade-offs, and telling a compelling story about AI’s impact.

Nice To Haves

Experience in AI-forward or high-scale consumer technology companies.
Background in engineering, computer science, or a related technical field (degree or hands-on experience), or significant practical exposure working closely with technical teams.
Experience in customer- or partner-facing roles, with a track record of understanding stakeholder needs and building trust.
High energy, curiosity, and a growth mindset; excited to learn and help shape how AI is built and applied at Netflix.