ServiceNow-posted 4 months ago
Full-time • Senior
St. Louis, MO
5,001-10,000 employees

The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Devising integration development plans and strategies while formulating architectures for systems integrations.
  • Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers.
  • Developing solutions specific to user requirements gathered in workshops.
  • Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
  • Ensuring that best practices in integration processes are followed by the organization.
  • Act as an SME to solve complex user issues related to Integrations and AI solutions.
  • Checking and correcting conflicts in data configurations and overlaps.
  • Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
  • Identifying, debugging, and advising on system errors or architecture issues.
  • Active Security Clearance Required.
  • At least 8 years of configuration/development experience for complex, highly capable, integration technologies.
  • Demonstrated ability to influence and consult in a complex and varied customer environment.
  • Maintain at least 2 ServiceNow mainline CIS certifications.
  • Maintain ServiceNow Certified Application Developer (CAD) certification.
  • Act as a technical lead on any engagement.
  • Experience with architecting systems integrations and creating complex high level architecture diagrams.
  • Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and working with SaaS technologies.
  • Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
  • Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
  • Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations).
  • Experience with data management, database design, and database concepts.
  • Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.
  • Connect chat, agent chat, and virtual agent configuration and design experience.
  • Encryption understanding and core design principals with customers.
  • Understanding and/or development experience with MID Servers, Notify, Orchestration.
  • Strong Javascript skills with practical experience.
  • Experience with Self Hosted implementations and/or Domain Separation is a plus.
  • Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.
  • Proven team builder with the ability to mentor and develop talent.
  • Analytical and problem-solving abilities.
  • A keen eye for detail and the ability to spot and fix errors in complex code.
  • Ability to perform tasks independently.
  • Good presentation and report-writing skills.
  • Experience with Self Hosted implementations and/or Domain Separation.
  • Flexible work environment.
  • Equal Opportunity Employer.
  • Accommodations for candidates requiring assistance.
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