Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services

ServiceNow•Austin, TX

1d•Remote

About The Position

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

Requirements

At least 8 years of configuration/development experience for complex, highly capable, integration technologies
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
Act as a technical lead on any engagement
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Strong Javascript skills with practical experience
Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually

Nice To Haves

Experience with Self Hosted implementations and/or Domain Separation is a plus

Responsibilities

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Devising and reporting on integration development plans and strategies.
Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
Developing asynchronous messaging architectures, rule-based systems, and network architectures.
Coordinating activities with other developers to ensure that integration projects are completed on time.
Formulating strategies and designing architectures for systems integrations.
Ensuring that best practices in integration processes are followed by the organization.
Act as an SME to solve complex user issues related to Integrations solutions.
Checking and correcting conflicts in data configurations and overlaps.
Maintaining the integrity and smooth functioning of the company's integration architecture.
Analyzing and improving current system integrations and migration strategies.
Identifying, debugging, and advising on system errors or architecture issues.