Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services

ServiceNow • Austin, TX

77d

About The Position

The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies.
• Maintain at least 2 ServiceNow mainline CIS certifications.
• Maintain ServiceNow Certified Application Developer (CAD) certification.
• Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and working with SaaS technologies.
• Act as a technical lead on any engagement.
• Demonstrated ability to influence and consult in a complex and varied customer environment.
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations).
• Strong Javascript skills with practical experience.
• Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
• Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.
• Connect chat, agent chat, and virtual agent configuration and design experience.
• Experience with Self Hosted implementations and/or Domain Separation is a plus.
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.
• Proven team builder with the ability to mentor and develop talent.
• Analytical and problem-solving abilities.
• A keen eye for detail and the ability to spot and fix errors in complex code.
• Ability to perform tasks independently.
• Good presentation and report-writing skills.
• Up to 30% travel annually.

Responsibilities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Devising and reporting on integration development plans and strategies.
• Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric.
• Developing asynchronous messaging architectures, rule-based systems, and network architectures.
• Coordinating activities with other developers to ensure that integration projects are completed on time.
• Formulating strategies and designing architectures for systems integrations.
• Ensuring that best practices in integration processes are followed by the organization.
• Act as an SME to solve complex user issues related to Integrations solutions.
• Checking and correcting conflicts in data configurations and overlaps.
• Maintaining the integrity and smooth functioning of the company's integration architecture.
• Analyzing and improving current system integrations and migration strategies.
• Identifying, debugging, and advising on system errors or architecture issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees