Principal, Technical Architect

Salesforce•Chicago, IL

About The Position

The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert applying broad technical skills, with industry knowledge and deep business acumen, supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption. The Salesforce Cloud Technical Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics. With a solid blend of technical and sales skills, the Salesforce Cloud Technical Architect uses a consultative approach to understand business and technical requirements.The Salesforce Cloud Technical Architect determines which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies.With a broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, and governance, the Salesforce Cloud Technical Architect leads key discussions and considerations around change programs from both a business and technical perspective. The Salesforce Cloud Technical Architect helps the TMT CMRCL sales teams develop specific, repeatable propositions and go to market strategies.The Salesforce Cloud Technical Architect also participates in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences.

Requirements

Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present your recommendations to executive, technical, and business audience.
Deep knowledge of enterprise software applications and their delivery
Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, python, Ruby, etc.)
Database and data management fundamentals
Web and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Process orchestration
Principles of network, application, and information security
Strong oral, written, presentation, and interpersonal communication and relationship skills.
Strategic problem solver, thought leadership and comfort communicating with executive audiences.
Excellent time management skills and the ability to support multiple, concurrent projects.
Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
Willing and able to travel domestically.
Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience.
Direct experience with developing, deploying, and managing agentic AI frameworks. This includes proficiency with Agentforce (the Salesforce agent framework) and an understanding of how to build autonomous agents that can perform tasks, make decisions, and interact with various systems.
Proven ability to design, refine, and optimize prompts to control the behavior of generative AI models. This involves understanding different prompting techniques, such as chain-of-thought, few-shot, and retrieval-augmented generation (RAG), to ensure reliable and accurate outputs.
Experience in architecting and integrating generative AI solutions into enterprise systems. This includes knowledge of API gateways, model management platforms, and data pipelines necessary for serving LLMs at scale.
Deep understanding of Salesforce Data360 for unifying, harmonizing, and activating customer data. This includes using Data Cloud to prepare and enrich data for use in generative AI and agent-based applications.
Advanced proficiency with Salesforce Flow for orchestrating complex business processes, especially those involving AI agents and automated workflows. This includes building flows that can trigger agent actions, handle responses, and manage data interactions across systems.

Nice To Haves

Graduate study a plus.
Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
Experience in roles that required working hands-on to build, implement, administrate, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar).
Understanding of risk mitigation, compliance and security in the context of enterprise software
Experience with design thinking, persona-based discovery or other innovation techniques.
Proven experience in a specific field, vertical or market segment is helpful.
Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges

Responsibilities

Supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption.
Determining which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies.
Leads key discussions and considerations around change programs from both a business and technical perspective.
Helps the TMT CMRCL sales teams develop specific, repeatable propositions and go to market strategies.
Participates in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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