Principal, Technical Architect (Technical Advisor, Customer Experience)

Qualtrics • Provo, UT

74d • Hybrid

About The Position

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Requirements

• Experience solving business problems with software solutions.
• Experience managing enterprise level projects with multiple workstreams.
• Experience designing end-to-end solutions for enterprise programs that integrate software platforms with external systems or applications.
• Superb problem-solving and communication skills.
• Intermediate proficiency in Javascript and HTML/CSS (or similar programming languages) to design custom code solutions.
• Typically acquired skills over a 6-10 year career in technical, consulting, or client facing software/solution roles.

Responsibilities

• Own the Technical Program: Fully design and own end-to-end product solutions and technical architecture for enterprise Experience Management programs.
• Be a Technical and Product SME: Serve as a trusted advisor for clients and internal teams.
• Support Sales and Product Teams: Assist the sales team with large, complex deals and collaborate with the product team to improve features.
• Mitigate Risk: Foresee and plan for technical risks and limitations within enterprise programs.

Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs.
• Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion.
• Regular team events, learning stipends, and a modern, collaborative office environment.
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an 'Experience' of your choosing.
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents.
• Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees