Principal Systems Reliability Engineer

Alaska Airlines • Seatac, WA

27d

About The Position

The Principal Systems Reliability Engineer (SRE) is the sole subject matter expert in software engineering and IT operations. As an individual contributor, this role defines long-term strategy for drive continuous improvement in system resilience, contributing to a robust and efficient operational environment. The Prinicpal Systems Reliability (SRE) role drives an enterprise SRE center of excellence team and is instrumental in helping our airline group run a safe, robust, and reliable operation.

Requirements

• 7 years of experience in information technology or related area.
• A Bachelor's degree, preferably with a focus in computer science, engineering, information systems, or an additional two years of training/experience in lieu of this degree.
• Technical knowledge of application designs and architectures.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• High school diploma or equivalent is required.

Nice To Haves

• Demonstrate experience in coaching and mentoring system and site reliability engineers.
• Experience applying ITIL and IT process best practices.
• Experience with technical engineering working in IT operations.
• Experience with SRE practices, agile methodologies, development lifecycles, and DevOps best practices.
• Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications and perform in a lead role.
• Experience with event correlation.
• Experience with Windows and Linux based operating environments.
• Experience with multi-cloud environments.
• Excellent communication skills and a proven ability to collaborate with a variety of team members.
• Proven ability to successfully work with multiple vendors.
• Strong interpersonal, organizational, communication, and customer service skills.

Responsibilities

• Define long-term strategy and best practices for processes for release management and automated actions to enhance system reliability.
• Define Application Performance Monitoring (APM) standards and assist teams with application monitoring and observability to proactively identify issues.
• Collaborate with product teams to meet SLO's by minimizing service disruptions and maintain high availability.
• Lead initiatives across SLIs/SLOs, observability, incident management, and service ownership, ensuring insights and learnings are captured and acted upon.
• Partner with engineering to design reliable, fault-tolerant systems and reduce operational toil through automation.
• Collaborate and network with product teams to ensure seamless code deployment and operational excellence.
• Provide consulting support for system design, platform management, and capacity planning.
• Collaborate and influence IT teams to improve system support, monitoring, and administration.
• Ensure operational compliance with all security, privacy, audit, disaster recovery, and other requirements.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees