Principal Systems Engineer

Sirius XM•Washington, DC

About The Position

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital role in bringing SiriusXM’s vision to life everyday. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. Principal Engineer in the SiriusXM Collaboration and Productivity team specialize in supporting a portfolio of critical enterprise applications. Staff Engineer engineers constantly explore innovative tools and techniques that can be applied to our environments, and relentlessly seek ways to optimize operational processes. As a member of this team, you will collaborate across all our teams to understand cross-organizational challenges and develop solutions that allow our users to operate at scale. The ideal candidate will bring advanced technical proficiency, leadership, and the ability to train team members to enhance user support and operational efficiency.

Requirements

10+ years of experience in software engineering or a related field, with demonstrated expertise in enterprise applications such as Slack, Zoom, Microsoft, Google Workspace, Monday.com, Lucid, and Atlassian.
Advanced proficiency in backend development and proven ability to develop and manage, API integration, and automation scripting and analytics extraction for enterprise platforms such as Slack, Zoom, Microsoft, Atlassian and Google platforms.
Extensive experience with AI-driven features and automations, including Slackbot development, and Google Cloud Platform automations..
Hands-on experience with integrations across collaboration and productivity tools, ensuring seamless interoperability.
Track record of supporting large-scale enterprise initiatives, such as tool rationalization or application retirement.
Exceptional problem-solving and analytical skills to address complex technical challenges.
Strong communication skills to interact with stakeholders, train team members, and respond to user inquiries.
Proven leadership and mentorship abilities to upskill team members and reduce vendor reliance.
Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Advanced certifications in relevant platforms (e.g., Google Workspace, Microsoft, Slack) are a plus.
Experience with automation and/or AI tools such as chatGPT, Gemini, etc.
Must have legal right to work in the U.S.

Responsibilities

Application Support and Development: Provide Level III engineering support for enterprise applications including backend development, API integrations, and automation of workflows to reduce Service Desk burden.
Integrations and Interoperability: Design and implement integrations across our application stack to ensure seamless interoperability.
API and Analytics Expertise: Leverage APIs to extract analytics and enhance functionality, including development, audits, and automations within Slack/Google/Monday.com.
AI and Automation: Utilize AI components within multiple platforms, and develop automations to streamline processes.
Implement processes and resources (e.g., dashboards, Slackbots) for system and environment monitoring
Project Leadership: Lead technical efforts for key initiatives to consolidate tools and support user transitions and other teams. Promote and develop engineering best practices, guidelines, procedures and repeatable, agile and scalable frameworks, including detailed documentation and runbooks.
Operational Support: Manage day-to-day operational tasks, such as resolving complex tickets, and responding to user inquiries.
Team Enablement: Train and mentor team members to build expertise across the application portfolio, improving overall support and reducing reliance on external vendors.
Vendor Management Reduction: Minimize dependency on costly vendor consultants by providing in-house expertise for advanced technical requirements.
Anticipate opportunities in time to introduce technical solutions that will be needed by future projects
Drive a culture of innovation and be an agent of change
Learn and stay up to date on new development and cloud technologies