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Scales digital platforms to power customer experiences using RESTful and GraphQL interfaces. Organizes and streamlines data to facilitate business decisions using data visualization tools - Tableau and Power BI. Designs, builds, and tests Application Program Interfaces (APIs) using Postman, Insomnia, and Datadog. Provides digital solutions using Unified Modeling Language (UML) work products -- using case diagrams and activity diagrams -- in conjunction with Web API technical documentation in JSON and XML. Performs business, data, or system analysis and program management of enterprise-wide initiatives (digital platforms of self-service APIs, tools, services, knowledge, and support). Defines project scope to maintain and improve brokerage services in the areas of customer information, account opening, and customer management sub domains. Develops digital capabilities for a cohesive customer experience across products and channels, by focusing on customer needs, emerging technology, financial trends, and enterprise goals.
