Principal Systems Administrator – Helpdesk Sys Admin (25-501)

Northrop Grumman

88d • $91,200 - $136,800

About The Position

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Space Systems—Launch and Missile Defense Systems offers an excellent opportunity for a Principal Systems Administrator – Helpdesk Sys Admin (25-501) to join our team of skilled and diverse professionals. This role, based at Schriever Space Force Base in Colorado Springs, CO, is crucial in supporting the U.S. President, the Secretary of Defense, and combatant commanders at strategic, regional, and operational levels. This role does not provide relocation assistance and requires on-site work with no remote options.

Requirements

• A Bachelor’s Degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field from an accredited university is preferred, along with 5 years of experience; or a Master’s degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree
• Applicants must have a current, active in-scope DoD-issued Top Secret security clearance at the time of application, which is required to start with the eligibility for SCI and SAP
• Candidates with an active DoD 8140 certification at IAT Level II or higher (e.g., Security+, GSEC, SCNP, SSCP, CISSP, CASP, CISA, GSE, SCNA) are strongly preferred at the time of application
• Experience in system administration for both Windows Server and Linux operating systems
• Experience with troubleshooting and resolving technical issues for users in an enterprise environment
• Experience with Active Directory, including user management, creating and applying security groups, and implementing and applying group policies against user and computer objects
• 3 to 4 years of experience supporting users in an enterprise-level system
• Some experience with writing standard operating procedures (SOP) documentation
• Comfortable engaging professionally with users and customers in an IT service environment, including via phone, email, IM, and face-to-face interactions
• Experience installing and troubleshooting Windows and Linux applications
• Familiar with using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future reference
• Ability to write and edit technical documentation of processes and procedures in solutions like Atlassian Confluence

Nice To Haves

• Familiarity with scripting languages like PowerShell, Bash, Python, and automation tools such as Ansible
• Experience with using a help desk ticketing system, such as Atlassian JIRA, for recording details of work performed and tracking information for future reference
• Ability to develop documentation, including standard operating procedures (SOPs) for complex technical solutions and processes, using enterprise tools such as Atlassian Confluence
• Experience supporting users in an enterprise-level system, showcasing your ability to resolve complex technical issues and deliver effective solutions
• Experience in designing, developing, and maintaining Ansible playbooks, roles, and modules
• Prior experience with a hyperconverged on-premises cloud platform such as Nutanix or VMware
• Experience with Windows 10/11 administration in an enterprise setting
• Experience with Red Hat 7, 8, and 9 in an enterprise environment
• Microsoft Active Directory for tasks like creating or updating users

Responsibilities

• Reset user passwords
• Troubleshoot user VDI issues
• Install and troubleshoot applications for users
• Troubleshoot user thin client problems
• Collaborate with the Active Directory team and compliance/patching admins to update processes and procedures
• Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team
• Route user requests to the appropriate team for assistance

Benefits

• Health Plan
• Savings Plan
• Paid Time Off
• Education Assistance
• Training and Development
• Flexible Work Arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree