About The Position

We're seeking a Principal Strategy and BizOps leader to serve as the operational backbone and strategic thought partner for the WFS Products and Analytics organization. You'll own the mechanisms that enable a 100+ person, globally distributed team to execute with clarity, measure impact with precision, and scale without creating bottlenecks. This role operates at the intersection of strategy, operations, and execution — translating the Director's strategic intent into executable plans, designing mechanisms that prevent systemic failures, and ensuring organizational effectiveness across all functions.

Requirements

  • 7+ years of working cross functionally with tech and non-tech teams experience
  • 7+ years of program or project management experience
  • 7+ years of managing, analyzing and communicating results to senior leadership experience
  • Bachelor's degree
  • Experience implementing repeatable processes and driving automation or standardization
  • Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

  • Experience delivering cross functional projects
  • Experience in technical program management
  • Experience in corporate finance including budgeting/planning, forecasting and reporting

Responsibilities

  • Organizational Effectiveness Manage stakeholder alignment for cross-org initiatives (Tiger Teams, process changes)
  • Team Operations & Rhythm of Business Establish and maintain team operating cadence (weekly syncs, monthly reviews, quarterly planning) Drive adoption of team tenets and operating model across 100+ employees
  • Talent & Organizational Development Partner with Director on org design and headcount planning Coordinate hiring for critical roles (backfills, new positions)
  • Strategic Planning & Roadmap Alignment Build framework-based prioritization model balancing Must Win goals, strategic bets, and operational excellence Cross-Functional Dependency Management across 3 sub-teams (FER, Product, GenAI Program) + external partners (ITA, HVH, WS-TT) Identify critical path blockers 2-3 quarters ahead Escalate conflicts to Director level with data-driven trade-off recommendations
  • Communication Leadership Communication & Reporting Prepare monthly MBR materials for Director (goals, risks, decisions needed) Draft executive communications (memos, decision documents, escalations) Own "anticipated questions" preparation for Director/VP reviews

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
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