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About The Position
As Principal Customer Success Strategic Initiatives Lead, you work closely with the Director of Customer Success to architect and lead transformational initiatives that shape how AWS delivers value to enterprise customers. You will collaborate with C-suite executives, strategic partners, and senior AWS leadership to develop comprehensive frameworks and strategic programs that elevate AWS' customer success approaches across the global organization. This role requires you to balance high-level strategic thinking with organizational transformation capabilities, as you design and implement scalable solutions that revolutionize AWS' customer success methodology. You will serve as the key orchestrator in developing enterprise-wide strategies while providing leadership direction to program managers and execution teams. In this highly visible position, you will drive innovation in customer success practices, establishing new standards for how AWS engages with and delivers value to its most strategic customers. Your expertise will be crucial in identifying emerging customer needs, market trends, and opportunities to enhance AWS's competitive position in the enterprise space. As a thought leader, you will shape the future of customer success at AWS, creating scalable solutions that can be deployed across regions and industries while maintaining the agility to address unique market demands. You will be expected to navigate across AWS, build consensus across diverse stakeholder groups, and drive meaningful change through influence and thought leadership. Success in this role requires a unique combination of strategic vision, practical execution capabilities, and the ability to inspire and align teams across the global AWS organization.
