Principal SRE Engineer

Mercury Insurance Services, LLC

12h•$128,136 - $252,194

About The Position

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! This Principal SRE will bridge the platform engineering and database team by building self-service tooling for cloud databases. The Principal Site Reliability Engineer (SRE) is a senior level technical position responsible for the design, implementation, and maintenance of a reliable, scalable, and agile enterprise hybrid application platform. A very significant part of Principal SRE’s responsibility is to orchestrate and automate software packaging, integration, testing, and deployment from technology, process, practice, and skillset perspectives. This individual must be a technologist & engineer at heart and be comfortable in enabling new technology and being hands-on with the execution of the strategy. Must exhibit a deep understanding of modern technology stack and agile delivery models, demonstrated focus on customer experience, and must have a proven track record of modernizing technologies. Close collaboration and alignment with business teams, application development teams and security will be required. As such, exceptional abilities in building and maintaining strong working relationships and organizational savvy will be required. High level communication and presentation skills are required. Ability to attract, retain, and develop engineering talent will be critical.

Requirements

Bachelor's Degree in Computer Science or related technology areas.
18 – 20 years overall related technology experience
8 - 10 years’ experience in heavy infrastructure, DevOps / CICD in large transformation organizations.
Experience working with Agile tools such as Jira / Confluence etc.
Knowledge of web application development
Deep experience with Docker, Apache Camel, Kubernetes, Terraform, Ansible, CloudFormation, Python and scripting languages.
Experience working within Agile development teams.
Knowledge / Expertise in cloud platforms, Linux Operating Systems, Networking, and Database.
Deep experience with DevOps Management tools (repository, packaging, unit testing, code scanning, package scanning such as Maven, Gradle, Helm, Sonatype).
Prior exposure to continuous integration/delivery tools such as Jenkins, GitHub Actions, GitLab CI
Ability to work on demand to provide 7x24 mission critical support.
Excellent written, verbal, and interpersonal skills, with strong ability to collaborate throughout all levels of the organization and with vendors and external partners.
Initiative driven; self-motivated.
Learner
Curious and ask questions.
Open to new experiences and ideas.
Willing to take imperfect steps, make mistakes, and learn from them.
Action oriented

Nice To Haves

A DevOps Engineer Certificate preferred
5 or more years of hands on experience with cloud database technologies (AWS RDS, Aurora, and DocumentDB)

Responsibilities

Works independently and under supervision, takes initiatives to gather requirements, design and implement CICD with tight collaboration with all other technical teams and customers. Must be able to work in agile style team as well as traditional project team, supporting multiple projects and teams simultaneously.
Implement best practices for software delivery continuous integration and continuous deployment (CICD).
Work with our infrastructure organization on environment setup, automation, and streamlining the stand up and scale out of infrastructure using infrastructure as code (IAC).
Develop and improve our monitoring and alerting systems.
Automate security-related activities such as code scanning, package scanning, and vulnerability scanning.
Assist in developing automated test, deployment test, code versioning and Github actions.
Defining and setting development, test, release, update, and support processes for DevOps operation in consultation with other teams of the technology group.
Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.
Architect, design and deploy AWS resources including provisioning, monitoring and maintenance.
Effectively manage and leverage Docker and Kubernetes container platforms.
Work with various Engineering teams to outline the DevOps execution strategy for different projects.
Drive Automation efforts across the organization utilizing Infrastructure as Code (IaC) using Terraform, Configuration Management, and Continuous Integration (CI) / Continuous Delivery (CD) tools such as Jenkins.
Assist with organization wide security considerations. Find the best ways to identify security risks and incidents and suggest improvements and create automation as needed to detect and mitigate those risks.
Owns company’s CICD technology stack. Executes on roadmap items in collaboration with SME teams (e.g. infrastructure, application, QA, Governance) and system owners. Research and recommend new technology, solutions, protocols, and standards in support of adoption and upgrade of enterprise CICD platform.
Owns company’s service hosting decision tree by developing a host of factors tilting decision on-prem, hybrid or in the Cloud.
Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value
Interacts cordially and professionally with customers, vendors, superiors, and peers
Regular attendance on a full-time schedule including 7x24 system support as required
Various marginal functions

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more