Principal Solution Architect, Workflow (Federal - Top Secret Clearance)

ServiceNow • Addison, TX

99d

About The Position

This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Principal Workflow Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies; including integrations and portals.
• At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Technology Workflow solution suite.
• Vast and varied experience across leading Technology software platforms.
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Experience conducting solutions presentations and obtaining customer acceptance to solution design.
• Strong capabilities in forging trust, engaging a remote or in-person audience.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

Nice To Haves

• ServiceNow Certifications: Certified System Administrator (required or must be achieved within the first 60 days).
• At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days).
• Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days).

Responsibilities

• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices.
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow.
• Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption.
• Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes.
• Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually, driven by customer needs and internal meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees