Principal Software QA Engineer (AI-automation)

AT&T•Plano, TX

3d•Onsite

About The Position

Join AT&T and reimagine the communications and technologies that connect the world. Our Corporate Systems team delivers innovative and reliable technology solutions that power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it About the Team Our team drives quality across BSSe digital online sales and service experiences by scaling AI-enabled and intelligent automation throughout the CQE organization. We partner closely with Product, Engineering, and SDETs to define automation-first, risk-based quality strategies, modernize UI and API testing, and embed AI into the quality lifecycle. By reducing manual effort and accelerating defect triage through data-driven insights, we enable faster time to market, increased delivery capacity, and more reliable end‑to-end customer journeys.

Requirements

Strong understanding of digital online platforms and self-service customer journeys, including end-to-end flows across AIA, Wireless, and Fiber.
BSSe domain expertise across digital sales and service journeys, including: Authentication Eligibility Offer configuration Cart and checkout Order capture Provisioning and activation Billing
Ability to translate business rules into comprehensive, end-to-end test scenarios.
Experience with quality analytics and observability, including defining and tracking CQE KPIs such as: Defect leakage Test effectiveness Automation stability Cycle time
Proficiency using dashboards, logs, and telemetry to drive data-informed quality decisions.
Strong defect management and triage skills, including: Reproduction and isolation Root-cause analysis Transaction tracing across services using correlation and trace IDs Hands-on troubleshooting using observability tools such as ELK (Elastic/Kibana) and Quantum Metric.
10+ years of hands-on software QA and testing experience, including 7+ years working with complex, integrated systems and service-oriented architectures.
Strong experience with: REST and SOAP APIs XML and JSON API gateways CDNs (e.g., Akamai) Tools such as Postman and SOAP UI
Intermediate to advanced experience with test automation tools, including: Playwright (preferred) Robot Framework Katalon Appium
Hands-on experience building maintainable automation frameworks, including: Python proficiency Pytest and reusable automation libraries
Experience with: API automation (REST Assured, Postman, Karate) Contract testing (Pact) Service virtualization
Experience integrating automated tests into CI/CD pipelines using: Jenkins GitHub Actions Azure DevOps
Strong analytical and troubleshooting skills with a solid understanding of application architecture.
Experience working in Agile/SCRUM and DevOps environments.
Experience leading quality initiatives and mentoring team members.
Ability to analyze complex, multi-system requirements and design end‑to-end, customer-focused test cases.
Experience working with vendors and offshore teams.
Previous role as a Test Lead or Test Architect on large-scale initiatives.

Nice To Haves

Experience in performance, usability, security, and scalability testing.
Hands-on programming or scripting experience in Java or Python (Python is the primary required language).
Power BI
SQL and NoSQL databases
Oracle
PowerShell
Selenium
Azure cloud fundamentals
GenAI-assisted testing (test generation, synthetic data, auto‑triage)

Responsibilities

Define automation-first, risk-based quality strategies and test plans aligned to business outcomes and release goals.
Partner with Program Managers, Development Leads, and Architects to identify test scenarios and quality risks.
Design, implement, and enhance test automation to improve coverage, reliability, and regression confidence.
Drive CQE efficiency by standardizing reusable test assets and leveraging AI to: Accelerate automation scripting Analyze results faster Reduce redundancy and expand coverage
Collaborate early in the design phase to define API flows, data requirements, and test strategies.
Support sustainment and regression testing for AT&T releases.
Perform environment shakeouts, sanity checks, and API validations.
Contribute to data and environment strategies addressing performance, scalability, reliability, and security.
Report defects, analyze test results, and produce quality metrics—using AI to automate reporting and improve triage.
Communicate progress proactively through governance calls, standups, reports, and escalations.
Coordinate across all phases of the Software Development Life Cycle (SDLC) to support certification and production deployment.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.