Principal Software Engineering Manager

Microsoft•Redmond, WA

19h

About The Position

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable multi-channel contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that leverages AI and extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Voice, Live Chat, and Social Messaging channels. As a Principal Software Engineering Manager in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

8+ years professional software development with at least one of the following languages: C#/C++/Java.
3+ years of direct people management experience
5+ years’ experience developing real-time, high-availability, low-latency distributed systems and services at global scale.
Experience working with LLMs and RAG.
Experience delivering Dynamics 365 and/or Power Platform solutions.
Excellent verbal, written, and cross-team collaboration skills.
Passion for improving software quality and engineering excellence .
A strong team player and collaborator, across time zones and diverse stakeholder groups .
Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud.
Experience in developing and debugging products and test code within REST and gRPC.

Responsibilities

Build and maintain a high performing team by continuously coaching for higher impact and tuning team culture and processes.
Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance.
Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team.
Pioneer the use state-of-the-art new technologies.
Leverage AI to improve engineering efficiency, build better features, and meet customer expectations.
Lead technical discussions and bring new ideas to the table.
Own quality, live site and devops for your code.
Lead code reviews to ensure all quality standards are met and by modeling best practices.
Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint.
Develop software that empowers customers to optimize their business processes.
Identify the need for internal tools that improve the teams’ quality and productivity, and lead their implementation.
Contribute to the positive, solution focused and creative team spirit.