Principal Software Engineer

ServiceNow•Santa Clara, CA

27d

About The Position

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. About the Team: The IT Service Management (ITSM) and IT Operations Management (ITOM) organization unifies incident, request, fulfillment, and service resilience capabilities with endâtoâend infrastructure visibility, service mapping, and AIOps on the ServiceNow Platform to deliver proactive, selfâhealing operations and exceptional employee experiences at scale. Together, they enable streamlined service delivery and intelligent operations at scale, tightening the loop between operations and service delivery, all targeting modernized, AIâassisted operations and measurable productivity outcomes on a single platform. What you get to do in this role: The Principal Software Engineer plays a key role in shaping the future of ServiceNow's platform by architecting and developing core frameworks that enhance user experience and embed generative AI capabilities. This role involves driving large-scale technical initiatives, making strategic architectural decisions, and mentoring engineers while collaborating across product and design teams to deliver innovative, high-performance solutions. We're seeking an IC6 Principal Software Engineer with deep expertise in large-scale endpoint agent development and deployment, and microservices architecture. The role requires technical leadership to drive best practices, architecture recommendations, and standards for data collection, transport, and storage at scale.

Requirements

Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Typically requires a minimum of 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
Proficiency in Python, Java, or similar object-oriented languages.
Experience with modern front-end frameworks such as Angular, React, or Vue.
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness.
Ability to troubleshoot complex systems and optimize performance across the stack.
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Responsibilities

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Benefits

Build and deliver high-impact software that powers digital experiences for millions of users.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.
health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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