Principal Software Engineer
About The Position
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology? If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Staff Software Engineer to join our AI engineering team and help drive our ambitious vision forward.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 12+ years of experience in cloud service backend development.
- Strong development experience in Java, Python, C++, C#, or similar OO languages
- 5+ years of experience in data-intensive service
Nice To Haves
- Prior experience with data platforms and/or AI services is highly desirable.
Responsibilities
- Design, develop, and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
- Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
- Participate in architectural discussions, providing technical design and guidance to ensure alignment with the overall technology roadmap and adoption of best practices.
- Mentor and provide technical leadership to junior engineers, fostering a collaborative and innovative team environment.
- Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Talkdesk offers 14 paid holidays each year.
- Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
501-1,000 employees
