The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. The IT Service Management (ITSM) and IT Operations Management (ITOM) organization unifies incident, request, fulfillment, and service resilience capabilities with end‑to‑end infrastructure visibility, service mapping, and AIOps on the ServiceNow Platform to deliver proactive, self‑healing operations and exceptional employee experiences at scale. Together, they enable streamlined service delivery and intelligent operations at scale, tightening the loop between operations and service delivery, all targeting modernized, AI‑assisted operations and measurable productivity outcomes on a single platform. The Principal Software Engineer plays a key role in shaping the future of ServiceNow’s platform by architecting and developing core frameworks that enhance user experience and embed generative AI capabilities. This role involves driving large-scale technical initiatives, making strategic architectural decisions, and mentoring engineers while collaborating across product and design teams to deliver innovative, high-performance solutions. We’re seeking an IC6 Principal Software Engineer with deep expertise in large-scale endpoint agent development and deployment, and microservices architecture. The role requires technical leadership to drive best practices, architecture recommendations, and standards for data collection, transport, and storage at scale.