Principal Software Engineer

ATPCO-posted about 2 months ago
Full-time • Principal
Remote • Herndon, VA
501-1,000 employees
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As a Principal Software Engineer at ATPCO, you will be responsible for the implementation, enhancement, and maintenance of a wide range of ATPCO applications and services. In this role, you will collaborate with cross-functional teams to design and develop software solutions that align with business objectives, ensuring high performance, scalability, and reliability. You'll also play a critical role in improving existing applications, integrating new features, and maintaining system functionality to meet evolving business needs.

  • Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays
  • Serve as the technical lead for diagnosing and resolving critical production incidents in mainframe and distributed applications.
  • Proactively resolve complex technical issues, managing multiple tasks while ensuring timely and quality results.
  • Act as a technical mentor and resource for engineering teams, providing guidance on best practices and fostering team collaboration.
  • Stay current with emerging technologies, driving continuous improvements in development processes and application delivery.
  • Collaborate cross-functionally to meet business objectives, ensuring smooth communication between teams and stakeholders
  • Share knowledge with peers and the wider organization, contributing to a culture of continuous learning and improvement.
  • Develop proactive monitoring, alerting, and self-healing capabilities for applications and APIs.
  • Analyze operational trends, volume surges and application logs to anticipate issues before they impact customers.
  • Manage Severity 1 and 2 incidents and outages—from initial troubleshooting, vendor engagement, and outage communication to escalation and bridge management—ensuring effective internal and external communication and customer satisfaction.
  • Provide support during business hours for non-production environments.
  • Perform application and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes, and addressing customer subscription data processing issues.
  • Maintain and update COBOL programs and JCL.
  • Maintain a deep understanding of the ATPCO enterprise environment to quickly diagnose and resolve issues, while staying informed about changes to ATPCO applications and technologies
  • Collaborate with PSS Tier 1 to maintain and optimize Control-M/EM batch processing jobs.
  • Monitor systems such as ServiceNow, Splunk On-Call, application alerts, and group emails, and respond to issues in a timely manner.
  • Monitor scheduled Applications performance metrics and prepare ad hoc reports for IT management using DB2 SQL and other tools as needed.
  • IBM DB2 skills (SQL queries, stored procedures, performance tuning), Redis, Neo4J, MySQL, MongoDB, IBM Job Control Language (JCL), Shell scripting, COBOL, CICS, J2EE, Java batch, Control-M/EM Enterprise Scheduler, Linux, z/OS (TSO/ISPF), VMware, MQ Series, WebSphere, J2EE Applications structure familiarity, ServiceNow, Monitoring Tools: (Grafana, Splunk, Dynatrace, site24x7, SolarWinds, AWS CloudWatch), XML, JDBC, experience in parsing Linux logs, $AVRS, BMC MainView,
  • Minimum of 8+ years of IBM mainframe and distributed web/cloud-based application support experience in a 24x7 environment, including nights, weekends, and holidays
  • Proven track record in IT Operations and Application Production Support within complex enterprise environments.
  • Ability to build rapport with team members, developing trust within the immediate team
  • Accepts and integrates constructive feedback positively.
  • Cooperatively engages with peers to achieve shared goals.
  • Requires understanding and general application of concepts, theories, and principles to the area of work.
  • Absorbs new information systematically and applies it effectively.
  • Engage in informal coaching and knowledge-sharing with colleagues and contribute to a collaborative and growth-oriented work environment.
  • Background in Applications development and programming.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent oral and written communication skills for technical and non-technical stakeholders.
  • Strong business acumen with the ability to quickly understand operational and business incident impact.
  • Ability to take full ownership of production problems, anticipate and mitigate risks, escalate appropriately, and deliver workarounds under pressure.
  • Proven ability to multi-task and prioritize urgent issues to meet SLA and KPI requirement
  • Strong knowledge of DB2 (SQL queries, stored procedures, Application SQL performance tuning).
  • Strong knowledge in JCL (Job Control Language)
  • Proficiency with TSO/ISPF/SDSF
  • Remote-First Culture – Flexibility to work from home in your country of hire
  • “Leave Your Way” PTO– Take the time you need, when you need it
  • 401(k) with Generous Employer Match– Invest in your future
  • Comprehensive Benefits– Medical, dental, vision, & mental health
  • Global Tuition and Gym Reimbursement– Learn and grow on us
  • Standby Flight Program– Explore the world
  • Inclusive, Collaborative Culture– Be seen, heard, and valued
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