Principal Software Engineer - Platform Services

NetDocuments•Lehi, UT

29d•Hybrid

About The Position

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! We’re looking for a Principal Software Engineer to help shape the future of intelligent document management for thousands of law firms worldwide. You’ll build and scale the core capabilities that keep NetDocuments running—operating across global regions, managing petabytes of data, and driving innovation in our C#/.NET, Kafka, and AWS stack. In this hands-on leadership role, you’ll spend roughly 50% coding, 20% on architecture and design, 20% mentoring, and 10% on cross-team strategy. You’ll define how we scale services, enable AI-driven content enrichment (including OCR and entity extraction), and deliver the performance and reliability legal professionals depend on 24/7. You’ll shape the foundational services behind every NetDocuments product—search, document lifecycle, authentication, authorization, metadata management, DLP, and workspace management. As part of Platform Services, you’ll work across multiple teams focused on scale, security, and AI innovation—all within a FedRAMP Moderate and multi-region environment. Reporting to the Senior Director of Software Engineering, this high-visibility role offers lasting architectural influence across the platform.

Requirements

Bachelor's degree or higher in Information Systems, Computer Science, or a related field or equivalent on-the-job experience
5+ years in technical leadership roles with demonstrated influence across multiple teams
10+ years of software engineering experience
Proven track record of defining and delivering architecture for platform-level services at scale, with examples of systems you've designed that are still in production
C# / .NET (our primary language and framework)
Microservices architecture and distributed systems at scale
Cloud-native architecture on AWS (we use ECS, Kafka, and NoSQL databases like DynamoDB/DocumentDB)
Event-driven architecture and message streaming
API design, security best practices, and performance optimization
Observability and operational excellence (we use Datadog for logging, metrics, and telemetry)
Experience with B2B SaaS products in regulated industries

Nice To Haves

Experience building multi-tenant SaaS platforms in regulated industries
Deep expertise in C# / .NET ecosystem and event-driven architectures (Kafka)
Track record of zero-downtime migrations and platform evolution at scale
Legal industry expertise or experience with document management/content services platforms
Strong observability practices (Datadog, distributed tracing, metrics-driven development)
Experience with AI development tools and modern engineering workflows
Conference speaking, technical writing, or open-source contributions

Responsibilities

Technical Leadership & Strategy
Define and execute the architectural vision for Platform Services with multi-year impact
Establish and own patterns, standards, and uptime/performance targets adopted across engineering
Drive initiatives that improve scalability, security, performance, and developer experience
Influence organization-wide technical strategy and guide platform modernization
Stay at the forefront of emerging technologies and apply them thoughtfully
Design and Architecture
Design and evolve core services—search, document lifecycle, authentication, authorization, metadata management, DLP, and workspace management
Scale Intelligent DMS capabilities globally with regional storage options
Build content enrichment pipelines for billions of documents using OCR and entity extraction
Make architectural decisions balancing performance, security, cost, and maintainability
Define API design and versioning strategies with strong documentation
Ownership & Execution
Take full ownership of initiatives from concept to production
Solve complex challenges such as scaling enrichment pipelines and maintaining uptime globally
Identify and reduce technical debt impacting multiple teams
Contribute high-quality code for critical components, ensuring operational excellence
Collaboration & Mentorship
Partner with Staff, Principal, and Distinguished Engineers to solve complex challenges
Influence cross-functional strategy across R&D, Product, and Design
Mentor engineers across all levels and lead knowledge-sharing initiatives
Represent NetDocuments through technical writing, speaking, or open-source engagement
Continuous Learning & Innovation
Research and validate emerging technologies through POCs and prototypes
Shape tools and practices that evolve with business needs and engineering maturity