Principal Software Engineer - AI (Hybrid in Oak Brook, IL)

Chamberlain Group • Oak Brook, IL

119d • $123,600 - $216,150

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 50+ million homes, and 13 million+ people rely on the myQ® app daily. We are seeking a hands-on, experienced Principal Software Engineer to lead the design and development of next-generation Agentic AI systems that power multi-dimensional virtual assistants across our product ecosystem. This role is a cornerstone in our shift toward AI-native experiences — moving beyond traditional ML and into systems that reason, act, and collaborate autonomously using foundation models. You’ll be responsible for architecting and building LLM-based agents that integrate with real-world tools and APIs, orchestrate tasks across roles, and scale intelligently in production environments. If you’re passionate about building software that thinks, adapts, and interacts, this is the role for you.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field.
• 8+ years of experience in software engineering, with at least 2+ years working with LLMs or agentic AI systems.
• Proven experience building LLM-powered agents that interact with external tools and APIs.
• Demonstrated work with agent orchestration frameworks (e.g., LangGraph, CAMEL, AutoGen).
• Experience leading cross-functional initiatives in AI productization, intelligent automation, or AI-native user interfaces.
• Experience in AI infrastructure, prompt engineering, or fine-tuning LLMs is a strong plus.
• Prior experience working in autonomous systems, virtual assistants, or cognitive agents is highly desirable.
• Video intelligence systems, Computer Vision is a strong plus.
• Ability to travel up to 10% of the time domestically and internationally.

Nice To Haves

• Master’s degree in Computer Science, Computer Engineering, or related field.
• Experience in IoT, software services, video, and AI.
• Experience with consumer electronics, smart home companies will be beneficial.

Responsibilities

• Oversee the design, development, and deployment of AI features within Chamberlain products such as: Video-based search using LLMs, Chatbot interfaces for search and AI-generated insight, backend pipelines and APIs for AI feature delivery.
• Architect and build agentic AI systems using LLMs, RAG, tool integration, and orchestration frameworks.
• Design role-based architectures where agents collaborate through coordination protocols and memory management.
• Build, test, and optimize pipelines using tools such as LangChain, LangGraph, and CAMEL.
• Develop systems for agent reasoning, planning, and long-term memory retrieval to enable contextual conversations and task execution.
• Work across product, engineering, and AI research teams to ensure scalable and performant deployment of assistants.
• Drive decision-making around tooling, infrastructure, observability, and production-readiness.
• Mentor engineers across the org in AI-native engineering patterns, architecture, and LLM ecosystem evolution.
• Ensure end-to-end delivery across frontend, backend, and ML components, and drive code quality, scalability, and maintainability best practices.
• Act as the technical voice in roadmap discussions and sprint planning.
• Define engineering workflows, coding standards, and agile practices.
• Track and improve delivery velocity, quality metrics, and GenAI tool adoption.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Benefits

• Comprehensive benefits package.
• 401k contribution.
• Participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees