Principal Site Reliability Engineer

Priority Technology Holdings, LLC

3d•Remote

About The Position

As a Principal Site Reliability Engineer, you will be a senior technical leader ensuring the reliability, scalability, and operational excellence of Priority’s mission-critical financial technology platform. This role blends hands-on engineering with leadership, mentorship, and cross-functional influence. You will partner with product and infrastructure teams to ensure services are observable and resilient. You will resolve incidents, automate operational workflows, and set standards that raise the bar for reliability across the organization. This is an ideal role for an engineer who thrives at the intersection of software, systems, and operations, and who wants to shape the reliability culture at scale.

Requirements

10+ years of professional software engineering / systems engineering experience, including 5+ years in SRE or reliability-focused roles.
Proven leadership experience influencing reliability practices across multiple teams or domains.
Strong background in distributed systems, cloud infrastructure (AWS preferred).
Deep expertise in observability, monitoring, alerting, and incident management.
Proficiency in a modern programming language (Java, Node.js/JavaScript, or similar).
Experience with relational and non-relational databases.
Strong communication skills with the ability to collaborate effectively across engineering and business stakeholders.

Nice To Haves

Prior experience in high-throughput, regulated industries such as payments, fintech, or banking.
Familiarity with event-driven and asynchronous architectures.
Strong mentoring background, helping senior engineers adopt higher-level reliability thinking.
Advanced certifications in cloud, reliability, or system design (e.g., AWS Solutions Architect Professional, SRE Foundation

Responsibilities

Define and drive the SRE strategy, aligning reliability practices with Priority’s long-term business and technology goals.
Lead incident response and retrospectives, driving systemic reliability improvements across multiple product workstreams.
Own cross-cutting platform concerns such as observability, monitoring, alerting, performance, scalability, and resiliency.
Partner with engineering leadership and product teams to embed reliability best practices into design, planning, and delivery.
Automate detection, resolution, and recovery for recurring production issues, reducing toil and increasing delivery velocity.
Evaluate and introduce new technologies, frameworks, and practices to improve reliability, cost efficiency, and performance.
Mentor and coach engineers across levels, multiplying SRE skills and mindset across the organization.