Principal Site Reliability Engineer

JPMorganChase•Palo Alto, CA

22h

About The Position

Join a globally recognized financial organization and advance your profession to new heights by contributing to revolutionary projects. You've discovered the perfect environment to have a major impact. As a Principal Site Reliability Engineer at JPMorgan Chase within the Enterprise Technology, AI/ML & Data Platforms division , you will utilize your expertise to create innovative solutions that improve critical incident management and streamline the software development lifecycle throughout the organization. Your role will involve overseeing, designing, and deploying infrastructure components to enhance reliability and ensure operational efficiency.

Requirements

Formal training or certification on site reliability engineering concepts and 10+ years applied experience.
Ability to determine how each system relates to each other and build automation to improve reliability.
Experience with translating research, analysis, and tests into business recommendations.
Ability to balance and be accountable for the work of multiple architects and designers.
Understands and leads partnerships across job functions to develop efficient systems.
Engages team members and expresses complex ideas with appropriate level of detail, while providing constructive feedback.
Self-motivated and able to work well under pressure with minimal supervision.
Ability to tackle a problem by using a logical, systematic, sequential approach.

Nice To Haves

Experience with cloud-native instrumentation and streaming data platforms.
Influence technology and policy decisions while fostering commitment and confidence in team members.
Develop effective solutions and analyze competitive positions by considering market trends.
Support the introduction of innovative methods and communicate clearly to persuade audiences.
Demonstrate concern and meet the needs of both internal and external customers.

Responsibilities

Architect and implement observability platforms and tools for proactive detection and continuous improvement.
Lead the design and development of core observability services, including metrics pipelines and log aggregation.
Leverage modern technologies such as Open Telemetry and AI/ML for anomaly detection and automated insights.
Collaborate with engineering and SRE teams to define service-level objectives (SLOs) and error budgets.
Provide technical leadership and mentorship to engineering teams, ensuring best practices in system design.
Champion observability as a first-class concern in the software development lifecycle.
Influence platform strategy and roadmap through deep technical insight and alignment with business priorities.
Write advanced documentation and create executive presentations that translate technical issues into business impact.
Participate in industry professional forums and monitor relevant industry technologies and standards.
Lead medium to large projects by bringing together the proper perspective and integrating feedback from team members.
Participate in support responsibilities for coverage of critical applications.