Principal Services Solution Architect - IIS

Jabil

1d

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. The Principal Services Solution Architect is a senior, individual contributor role responsible for designing, pricing, and positioning complex Services solutions in support of the Intelligent Infrastructure Services (IIS) business. This role is strategic and foundational to the expansion of IIS beyond its current warranty-only services model. The candidate, in partnership with the Director, will define how services are packaged, costed, priced, contracted, and presented to customers across the IIS portfolio—wrapping value-added Services around Jabil-delivered infrastructure solutions. The role requires deep expertise in services economics, solution architecture, pricing strategy, and customer engagement, combined with hands-on execution. While the role has no people-management responsibility, it carries enterprise-level influence and is a critical partner to Sales, Services leadership, Finance, and the Business.

Requirements

• Bachelor’s degree in Engineering, Business, Finance, or a related field (or equivalent experience)
• 10+ years of experience in services solution architecture, services pricing, or complex deal support
• Demonstrated experience designing and pricing technology or infrastructure-related services
• Strong understanding of services cost structures, margin drivers, and commercial risk
• Proven ability to engage directly with customers at a senior level
• Strong analytical, financial modeling, and presentation skills

Nice To Haves

• Experience supporting infrastructure, data center, or technology services businesses
• Experience with warranty services, lifecycle services, or managed services models
• Familiarity with working in OEM, EMS, or hybrid product-plus-services environments
• Experience collaborating with Sales, Legal, Finance, and Operations in complex deal environments
• Expert-level judgment in ambiguous, high-impact situations
• Ability to influence without authority across functions and levels
• Strong executive presence and customer communication skills
• Strategic thinker with the ability to execute tactically
• High attention to detail with the ability to operate at speed
• Comfortable operating in a build-and-scale environment

Responsibilities

• Services Solution Architecture & Design Architect end-to-end Services solutions aligned to customer requirements and IIS strategic objectives
• Design service offerings across the lifecycle, including warranty, extended warranty, support, break/fix, onsite, remote, and managed service constructs
• Define what is included versus excluded in each service construct, balancing customer value, risk, and margin objectives
• Establish repeatable service design patterns while retaining flexibility for bespoke solutions
• Cost Modeling, Pricing & Quoting Develop detailed cost models for Services offerings, including labor, parts, logistics, overhead, and risk assumptions
• Provide input on pricing targets, margin expectations, and commercial guardrails
• Translate cost structures into customer-ready pricing and commercial proposals
• Support deal strategy discussions for complex or non-standard opportunities
• Customer Engagement & Solution Presentation Lead customer-facing solution discussions for complex Services opportunities
• Translate ambiguous or incomplete customer inputs into clear, actionable solution requirements
• Identify latent customer needs beyond stated requirements and position services accordingly
• Present and defend proposed solutions, pricing, and service constructs to customer and internal stakeholders
• Act as a trusted advisor to both customers and internal stakeholders
• Contracting & SOW Development Lead or significantly contribute to Statement of Work (SOW) development for Services engagements
• Ensure alignment between solution design, commercial terms, and contractual language
• Partner with Legal and Sales during contract negotiations, particularly for services-specific terms, risk allocation, and acceptance criteria
• Ensure SOWs are executable, commercially sound, and aligned with IIS delivery capabilities
• Process & Capability Development Partner with IIS leadership to improve services quoting, pricing, and approval workflows
• Define standard service components, assumptions, and templates
• Enhance scalability and repeatability of Services solutions
• Identify gaps in current processes and recommend improvements
• Contribute to the evolution of IIS Services strategy, offerings, and operating model

Benefits

• As part of the total rewards package, this position is eligible for a short-term incentive based on performance.
• In addition, Jabil offers benefits to enhance your health, wealth, and resilient self.
• These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees