Principal Services Executive - Diversified Industries

Workday • Frisco, TX

21h • Hybrid

About The Position

As a Principal Services Executive on the Medium Enterprise, you serve as an extension of our management team as well as the deployment lead on services accounts. You help connect the dots between strategy and field level execution, helping to build a strong go to market and team. You will own the services strategy for your territory, helping customers design implementation roadmaps, estimate effort and cost, and align resources to achieve their business and financial outcomes. In addition, you will also align with our senior sales leadership team in helping to drive outcomes for our customers. This is a quota-bearing role focused on services revenue. The primary responsibility is to support and accelerate Workday subscription sales by shaping, selling, and closing the corresponding services engagements. You will use your Workday HCM/FINs expertise, along with your experience in ERP/Financials/Planning, to position Workday’s services, methodologies, and partner ecosystem as the best path to successful deployment. You will support complex, enterprise-level sales cycles, lead services discovery, and scoping, and create compelling proposals and SOWs that connect sales strategy to delivery. You will work across direct and partner-led motions, collaborating with account teams and partners to: Understand customer objectives, constraints, and risk profile Come with an Industry point of view Design deployment and transformation approaches Shape and negotiate services deals that set engagements up for success Monitor in-flight customer engagements and coordinate the right interventions from Global Services, Partners, and Customer Experience teams This role is ideal for someone who thrives in front of customers, can anticipate what’s needed next in a deal or deployment, and enjoys owning the connection between “what we sell” and “how we deliver”, as well as the opportunity to influence our team strategy and mentorship.

Requirements

• 6+ years in services sales, consulting, or implementation delivery
• Strong Financials (FINS) expertise (debits/credits, budgeting, financial planning)
• 4+ years with enterprise ERP, Financials, or similar SaaS solutions, including complex services engagements and enterprise sales cycles
• Anticipatory thinking: predicts next steps, risks, and resource needs ahead of time
• High initiative and ownership; acts on gaps and opportunities without detailed direction
• Strong communication and presentation skills with an engaging, consultative style

Nice To Haves

• End-to-end implementation or deployment experience and or understanding
• Experience in ERP/Financials ecosystems (vendors, partners, implementation approaches)
• Strong cross-functional collaboration with Sales, Pre-sales, Partners, and Customer Success
• Experience supporting RFPs, proposals, and services estimates in enterprise sales environments
• Excellent client-facing storytelling and presentation skills in complex sales cycle
• Ability to travel within United States of America
• Growth mindset and always looking for a challenge
• 25-50% travel possible

Responsibilities

• Own the services strategy for your territory
• Help customers design implementation roadmaps, estimate effort and cost, and align resources to achieve their business and financial outcomes
• Support and accelerate Workday subscription sales by shaping, selling, and closing the corresponding services engagements
• Support complex, enterprise-level sales cycles, lead services discovery, and scoping, and create compelling proposals and SOWs that connect sales strategy to delivery
• Work across direct and partner-led motions, collaborating with account teams and partners to: Understand customer objectives, constraints, and risk profile Come with an Industry point of view Design deployment and transformation approaches Shape and negotiate services deals that set engagements up for success
• Monitor in-flight customer engagements and coordinate the right interventions from Global Services, Partners, and Customer Experience teams

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees