Principal ServiceNow Engineer

Soft Tech Consulting

118d

About The Position

Soft Tech Consulting is seeking an experienced Principal ServiceNow Engineer to join our team. The ideal candidate will have a strong background in ServiceNow development, configuration, and integration, with a focus on customizing applications and automating workflows. This role involves direct interaction with clients, designing technical solutions, and implementing best practices for ServiceNow applications.

Requirements

• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of ServiceNow security model, ACLs, and user/group administration.
• Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Hands-on experience with custom application development in ServiceNow.
• Knowledge of ITIL frameworks and best practices.
• ServiceNow Certified System Administrator certification (preferred).
• Strong communication skills and ability to work directly with clients.
• Must have strong written and verbal communication.
• Must be able to work independently, with little to no oversight.

Responsibilities

• Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
• Implement and manage ServiceNow modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
• Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
• Work closely with product owners and stakeholders to gather and analyze requirements, translating them into effective ServiceNow solutions.
• Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.
• Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
• Lead and participate in ServiceNow upgrade and migration projects.
• Maintain security configurations, including ACLs, roles, and group management.
• Provide documentation and training to end-users and technical teams.
• Develop reports, dashboards, and analytics to track system performance and business processes.

Benefits

• Medical
• Dental
• Vision
• 401K
• Short Term Disability
• Long Term Disability
• Life Insurance
• PTO
• Paid Holidays

What This Job Offers

• Career Level: Senior
• Number of Employees: 101-250 employees