Principal Sales Architect

Crown Castle Inc-posted about 1 month ago

Full-time • Mid Level

Remote • Canonsburg, PA

1,001-5,000 employees

Telecommunications

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As a Principal Sales Architect at Crown Castle, you will play a crucial role in supporting our sales team to drive revenue growth and provide innovative Managed Solutions network designs to our clients. This position is ideal for individuals who are technically adept, customer-focused, and eager to contribute to the success of one of the industry's leading providers of shared communications infrastructure. In this role you will support Managed Services Solutions Architecture as part of the pre-sales process, providing technical expertise, cost estimates and engaging cross-functional teammates for design support.

Act as the technical lead in customer meetings to determine technical requirements, provide technical insights, and answer technical questions to build trust and rapport.
Serve as a subject-matter expert on one or more technologies within managed services
SD-WAN: Deep knowledge of networking concepts, routing protocols, WAN optimization, and virtualization.
SASE: Familiarity with security protocols, IP filtering, zero-trust architecture, firewall rules, and identity management.
DDoS: Complete understanding of DDoS solutions, competitive advantages, and positioning.
Cloud: Extensive knowledge of cloud-native architecture, multi-cloud designs, cloud router, edge cloud strategies, and CSP specific limitations/restrictions.
Cyber Defense: Familiarity with SOCaaS, EDR, XDR, MDR, Cyber Risk Intelligence, Penetration Testing.
Conduct formal and informal technical training sessions for Sales Engineering and Sales teammates
Work cross-functionally with Network Engineering, Network Architecture and Product teams to develop and validate Managed Solutions designs in accordance with Crown Castle capabilities.
Design viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)
Review and validate Managed Solutions service orders before being submitted for implementation. Participates in service order kickoff meetings to ensure smooth service implementation.
Prepare Project Delivery teams to execute on sold orders, and provide technical support as required with Project Delivery, Provisioning and the NOC on issues affecting the customers service delivery and overall experience with Crown Castle
Collaborate with project management through the implementation process as required by coordinating the technical aspects of infrastructure implementation and ensuring a smooth transition from sales to implementation teams.
Continuous learning: Actively participate in training and development opportunities to expand technical knowledge and stay current with industry best practices. Learning expectations include but are not limited to industry certifications, peer-to-peer training both remote and in-person, and eLearning.
Act as liaison to Product Management team as both a technology expert and as the voice of the customer.
Performs other support duties, as assigned.

Bachelor's Degree in Arts/Science (BA/BS) in Cybersecurity Information Technolgy or other relevant Engineering degrees
10+ years of experience in technical pre-sales or network engineering roles, such as Sales Engineer or Solutions Architecture or Network Engineer.
Must have proven experience in customer-facing technical sales.
Must have experience with LAN/WAN configuration and/or implementation.
Experience and expert knowledge of the OSI model and technologies at each layer, especially L2-L3.
Must have experience designing & selling cyber security or SDWAN solutions.
Experience with computer software programs such as Microsoft Office including Excel & Visio.
Professional-level technical certification relevant to area of expertise, such as: CompTIA Security+, CCNP, CCIE, JNCIP, JNCIE, CISSP, CISM, Versa Certified SD-WAN Specialist.

Experience in the telecommunications industry is preferred.

Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.

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