Principal Risk Specialist | Retail Bank, Premium Products and Experiences

Capital One • Richmond, VA

237d • $117,300 - $133,900

About The Position

At Capital One, we're on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it. Our Premium Products and Experiences (PPX) business drives the strategy behind spectacularly rewarding and seamless experiences for our premium customers, including the award winning Venture X credit card, Capital One Travel, and our airport lounges. The goals of the PPX business are to accelerate growth, create a sustainable advantage in the market, and unleash new possibilities in the future for all Capital One Card customers. We're looking for a go-getter interested in taking on a wide range of responsibilities supporting our high-performing Risk Advisory team. In this fast-paced, multi-faceted role, you'll champion well-managed process excellence through execution of risk assessment activities, influencing and improving controls, and monitoring the enterprise and division risk ecosystems for impacts, trends, and opportunities to ensure PPX delivers on its promises to customers.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience in operations, risk management, compliance, or audit.
• At least 2 years of experience in process management, project management, or relationship management.

Nice To Haves

• Bachelor's Degree.
• 3+ year experience identifying and documenting operational controls for digital customer experiences.
• 3+ year experience using spreadsheets to analyze data and drive reporting.
• 3+ year experience using Fuse or other Governance, Risk, and Compliance software tools.
• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification.

Responsibilities

• Partner with Risk Advisors and business SMEs to support design, identification, implementation, and documentation of controls to mitigate operational risks and ensure adherence to internal and external requirements across a matrixed business ecosystem.
• Support execution of risk assessments, controls testing, process documentation, reporting, etc.
• Manage all quality assurance and quality control review follow up related to risk assessments and control testing results.
• Manage risk and control documentation & approval activities; ensure risk and control records remain adherent to all enterprise standards and requirements by monitoring process health and exception reports.
• Liaison with our central Controls Advisory Testing team and business control Subject Matter Experts to ensure timely execution of annual controls testing.
• Participate in risk forums and champion best practices across the PPX Risk Advisory team to drive efficiency and consistency in our risk management approach.
• Analyze and synthesize data and reporting to proactively identify risks and trends and provide valuable insights that support decision-making.
• Execute complex projects and provide support to PPX risk and business areas as needed in areas such as audit management, exam management, and complaints management.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of other benefits that support total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED