Principal Regional Field Educator, CAS

About the position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. In this role, you will implement and execute the strategy and implementation plan for educational programs for new and tenured sales representatives and clinical specialists to drive electrophysiology (EP) product procedure across the CAS portfolio of cardiac ablation products. You will play an integral role in executing the training and education strategy for the US sales team, as our business enters multiple new market segments and expands the cardiac ablation portfolio with advanced technologies. You will serve as the lead for regional customer and employee education and training activities in support of CAS procedure and product launches. Partnering with key leadership, sales field and cross functional personnel to identify opportunities for and barriers to improving regional performance.

Responsibilities

• Drives regional education and training activities
• Train and educate internal teams and external customers on CAS procedures, therapies/products, processes, and solutions
• Continued education and assessment of tenured field team
• Leads coordination of new-hire training with accountability to hiring manager (CSM or RM)
• Responsible for new hire sign-off
• Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers
• Execute engaging field sales and clinical specialist field education programs that are targeted, purposeful, and support electrophysiology knowledge and skills in procedures and cardiac ablation therapies based on needs of the US Sales organization objectives
• Understands competitive technology and therapies and can craft a message as to why Medtronic therapies provide a competitive advantage
• Disseminate competitive information to regional teams
• Delivers competitive technical and clinical training to sales teams in collaboration with sales leaders/marketing
• Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on clinical value
• Collaborates to roll out new product training initiatives; new products' indications, troubleshooting/tips and tricks, safety updates - 'Train the Trainer'
• Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise
• Understands, interprets, and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies
• Collaborates with clinical research organization relative to clinical studies and physician research
• Commitment to personal continued development in electrophysiology field and adult learning modalities
• Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals
• Leverages personal region wide relationships and experience to anticipate changes in business conditions
• Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions
• Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and clinical teams
• Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region
• Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency

Requirements

• Bachelor's degree PLUS a minimum of 7 years of experience in electrophysiology or sales/service/engineering in the Cardiac Ablation, Cardiac Rhythm, or Implantable Medical Device Industry
• OR Advanced Degree in Engineering or Nursing with 5 years of experience in electrophysiology or sales/service/engineering in the Cardiac Ablation, Cardiac Rhythm, or Implantable Medical Device Industry

Nice-to-haves

• IBHRE/RCES certification
• Experience in marketing new technologies and therapies; preferably mapping and navigation cardiac ablation experience
• Degree in biomedical engineering or nursing
• Cath Lab, EP Lab, hospital/clinic, or cardiology experience
• Experience teaching and educating medical personnel, peers, and technical support personnel
• Thorough working knowledge of cardiac medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e SalesForce)
• Ability to meet vendor credentialing requirements
• Practical and demonstrated knowledge of project/program management practices desired for Senior and Principal Levels with the ability to complete work group objectives with little guidance

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)