Principal Quality Engineer and QMS Architect

HP•Spring, TX

About The Position

The Principal Quality Engineer and QMS Architect is a high-impact leadership role responsible for the structural integrity and standardization of the Quality Management System (QMS) across the PS/ACS (Workstation) business unit. This individual will serve as the primary architect of our "Quality 3.0" transformation, moving the organization from inconsistent, siloed practices to a mature, data-driven, and ISO-compliant framework. A core focus of this role is bridging the gap between engineering and support by transforming diagnosability and serviceability to reduce field intervention and improve customer satisfaction.

Requirements

Deep ISO Expertise: Expert-level knowledge of ISO 9001:2015 standards and experience leading internal and external audits.
Governance Mastery: Proven track record of implementing RAPID/RACI models in complex, global organizations.
Strategic Architecture: Experience building QMS frameworks from the ground up, preferably within a hardware or workstation environment.
Change Management: Ability to drive cultural shifts from "ad-hoc" activities to standardized, disciplined processes.
Technical Literacy: Ability to interface with mechanical and electrical engineering teams to drive specification ownership and technical accuracy.
Education: Engineering degree with 10+ years in collaborative engineering roles where cross-functional design and development were required to identify and measure design trade-offs.
Change Agent: A reputation for not stopping at the first “no”.

Responsibilities

QMS Architecture, Documentation & Enablement
System Standardization: Lead the development, maturation, and standardization of the QMS across notebooks, desktops, and workstations, ensuring a unified approach to quality that eliminates a reliance on local "tribal knowledge."
Process Repository & Training: Build and maintain a centralized, searchable repository for all process documents and templates.
Knowledge Transfer: Develop training materials and "onboarding playbooks" to ensure new hires gain immediate process awareness. Establish a continuous education framework to ensure existing team members are seamlessly brought up to speed on all QMS changes and process updates.
Audit Readiness: Serve as the lead for ISO 9001:2015 internal audits, driving findings to resolution and ensuring the organization is perpetually audit-ready.
Services Diagnosability Transformation
Strategic Services Linkage: Partner with the Services and Support teams to mature and transform the approach to product diagnosability.
First-Time Fix Optimization: Design quality feedback loops that focus on achieving a first-time fix, ensuring that diagnostic tools and documentation lead technicians to the correct solution immediately.
Resource Efficiency: Drive initiatives to significantly reduce unnecessary part replacements by refining diagnostic accuracy and troubleshooting logic during the development phase.
Intervention Reduction: Analyze field data to identify high-intervention components and lead cross-functional efforts to reduce the overall intervention rate, lowering the total cost of ownership for the customer.
Governance, Exceptions, and Decision Frameworks
Exception Governance: Implement formal RAPID and RACI frameworks for all exception processes and waivers to ensure executive-level visibility and vetting.
Quality Index Development: Create and maintain a multidimensional Quality Index that provides a real-time, objective health score for products and processes, enabling data-driven decision-making that is informed by multiple KPIs (Key Process Indicators) and KEIs (Key Experience Indicators).
Specification Lifecycle & Ownership
Spec Modernization: Identify critical mechanical, electrical, software, and validation specifications and drive a rigorous update cycle.
Ownership Accountability: Assign and enforce clear, long-term ownership for every critical specification to ensure they remain current and technically accurate, preventing the use of obsolete "legacy" specs with ODMs.
Design for Quality: Lead the development of a Quality Specification that includes areas of focus to avoid or reduce part replacement as well as maximize reliability.